Processing Specialist

This is a remote position.

Here at ACDI, our Processing Specialist role involves, but is not limited to, processing and delivering ACDI’s quotes, orders, and licenses to our devoted partners, as well as ensuring data integrity across ACDI’s many dealers and end-user account profiles.

Successful candidates possess excellent organizational skills, the ability to think proactively, extreme attention to detail in data processing, extraordinary time management skills, and the ability to communicate information effectively with superb customer service.

Processing Specialists will be required to facilitate processes between ACDI’s sales channel and the dealer channel for all post-sale orders, license ordering, and deliveries. They may also be involved in documenting procedures and presenting new process designs to managers and or supervisors for discussion.

ACDI’S PROCESSING SPECIALISTS' RESPONSIBILITIES:

• Process incoming quote requests and renewal quotes with speed and accuracy to ensure timely delivery to partners
  

• Support incoming purchase orders, license orders, and license fulfillment as needed
  

• Develop a strong understanding of ACDI’s hardware shipping processes across multiple systems, including export and pricing requirements
  

• Maintain thorough knowledge of ACDI’s product portfolio and online quoting portal in order to support and train partners when needed
  

• Update and maintain customer account information in CRM, ensuring strong data integrity and accuracy
  

• Build and maintain a comprehensive understanding of ACDI’s programs and product offerings
  

• Bring inconsistencies and problems to the attention of management
  

• Participate in problem resolution opportunities for your role and team
  

• Track major incident management processes and ensure adherence to the process and escalation requirements within the various support areas
  

• Maintain a complete understanding of and adhere to all policies and processes of this position and the company as a whole
  

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
  

• Contributes to team efforts by accomplishing related results as needed
  

• Understand and be knowledgeable of all ACDI offered software, hardware products, and services
  

• Thorough understanding of ACDI’s pricing model for products and services provided
  

• Effectively communicate with other processing team members and management to provide the absolute best experience possible for ACDI’s customers and dealers daily
  

• Contribute to team effort by accomplishing related results as needed
  

• Maintains a complete understanding of and adhere to all ACDI policies, procedures, and processes
  

• Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values
  

EXPERIENCE & EDUCATION REQUIREMENTS

• High School Diploma or GED required
  

• Fluent in English required
  

• Solid experience with client interactions and customer service
  

• Familiarity with Google applications sets you apart
  

• Strong professional communication skills (via phone, email, and in-person), problem-solving, technical capacity, and collaboration
  

• Ability to communicate information in layman’s terms for the purpose of communicating with internal and external resources
  

• Experience exercising discretion and confidentiality with sensitive company information
  

• Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work
  

PHYSICAL REQUIREMENTS

• Must be able to stand or sit for prolonged periods of time
  

SUPERVISORY RESPONSIBILITY

• This position has no supervisory responsibilities.
  

WORK ENVIRONMENT

• Moderate noise level, bullpen environment located at Benton Headquarters is preferred
  

• Fast-paced, encouraging, and positive
  

OTHER DUTIES

• Please note that this job description is not intended to cover or list in full the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.