What are the responsibilities and job description for the Medical Call Center Account Representative position at Accurate Staffing?
Medical Call Center Account Representative
Uniontown, Ohio
Starting Pay: $17.50/Hour Raise Upon Hire-In
Schedule: Monday-Friday | 8:00 AM - 5:00 PM
No Weekends Ever!
Temp-to-Hire Opportunity
THIS IS AN IN-OFFICE POSITION! NOT Remote!
Join a Growing Medical Risk Management Team!
Are you passionate about helping people and providing exceptional customer service? We're seeking a Medical Call Center Account Representative to join a respected insurance agency specializing in medical risk management. This is an excellent opportunity for individuals who enjoy problem-solving, communicating with members and providers, and making a difference in the healthcare industry.
If you're looking for a stable Monday-Friday schedule, a professional office environment, and a company that rewards hard work with outstanding benefits and advancement opportunities, we want to hear from you!
What You'll Do:
✔ Answer inbound calls from health plan members and medical providers professionally and courteously
✔ Educate members and providers regarding healthcare benefits and coverage
✔ Research and resolve claim-related questions and concerns
✔ Coordinate claim adjustments, stop payments, reissues, recalculations, and claim reprocessing requests
✔ Investigate and follow through on complex claims issues until resolution
✔ Respond to correspondence, portal inquiries, and website requests in a timely manner
✔ Maintain accurate documentation and confidentiality of sensitive information
✔ Assist team members and provide backup support across multiple departments as needed
✔ Deliver outstanding customer service while maintaining a positive and professional attitude
What We're Looking For:
✅ High School Diploma or GED
✅ Customer service, call center, healthcare, insurance, medical office, or related experience preferred
✅ Strong communication and problem-solving skills
✅ Comfortable working with Microsoft Office and Windows-based systems
✅ Basic understanding of medical terminology
✅ Excellent organizational skills and ability to multitask
✅ Dependable, professional, and team-oriented mindset
Why You'll Love This Opportunity:
⭐ Starting pay of $17.50 per hour
⭐ Raise upon permanent hire
⭐ Monday-Friday schedule with NO weekends
⭐ Full-time, steady hours
⭐ Temp-to-Hire career opportunity
⭐ Medical, Dental, and Life Insurance available upon hire-in
⭐ Paid Time Off (PTO)
⭐ Employee Bonuses
⭐ Annual Raises
⭐ Career growth and advancement opportunities
Apply Today!
If you're looking for a rewarding career where you can utilize your customer service skills while helping members navigate their healthcare benefits, apply now! This is a fantastic opportunity to join a growing organization that values teamwork, professionalism, and employee development.
Company Overview
Accurate Staffing is committed to excellence through service. With over 50 combined years of experience, Accurate Staffing serves the needs of business and industry through its network of branch operations. The company has been successful in providing staffing solutions to America's leading companies because of its team of dedicated employees, human resource expertise, training, and its operating philosophy of providing a single-source staffing company with The Client Organizational Profile.
Personnel Advantage:
The objective of Accurate Staffing is to remain the leader both in perception and fact as a quality, productive organization in all business activities that we pursue. We are continually improving our service so that we consistently offer our customers the greatest return on their investment. Our success is not a matter of chance but a commitment to values that distinguishes us from others.
Accurate Staffing is an Equal Opportunity Employer.
Salary : $18