Systems Support Supervisor

Job Title: Systems Support Supervisor

Reports to: Systems Support Group Manager

FLSA Status: Exempt

Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Purpose:

To provide supervisory, operational, and hands-on support for all IT, telephony, and internal systems within the warehouse and distribution operations.

Essential Duties and Responsibilities:

• Serve as a team leader for regional system support teams, guiding and directing efforts to maintain and enhance warehouse and transportation systems.
• Receive direction from corporate IT, Networks, Desktop, and Security teams regarding IT standards, policies, and procedures.
• Travel as needed to support projects, installations, and operational requirements.

Networking:

• Assist in planning and implementing changes to the local IT infrastructure.
• Ensure network security measures align with corporate standards.
• Oversee administration and maintenance of LAN and IT infrastructure, providing guidance to support personnel.

Telephony:

• Manage and upgrade the company’s telephone systems at local and regional levels.
• Oversee phone system configurations, routing, and seating assignments.

Training & Lab Maintenance:

• Maintain computer stations and software used for training programs.
• Provide support for system labs and troubleshooting as needed.

Internal Systems:

• Oversee troubleshooting, backups, archiving, and disaster recovery processes.
• Support implementation of internal systems projects as needed.

Business Continuity & Disaster Recovery:

• Utilize knowledge of SQL, VM server setup, and failover procedures to ensure minimal operational impact.
• Document business continuity plans and conduct regular testing and training.
• Respond quickly under pressure to system outages or operational disruptions.

Help Desk Administration:

• Supervise help desk operations at regional and local levels.
• Address escalated IT issues and provide timely resolutions.
• Manage tracking software and interface with staff to resolve system-related concerns.

Asset Management:

• Maintain vendor relationships and manage procurement of hardware, software, and IT supplies.
• Ensure company IT assets are properly maintained and accounted for.

Reporting & Compliance:

• Prepare daily, weekly, and monthly IT and systems reports for management.
• Ensure safety, sanitation, and compliance standards are upheld in all technology areas.

Minimum Requirements:

• Strong communication skills with the ability to work independently and manage multiple warehouse technology programs.
• Advanced knowledge of computer networking, warehouse management systems (WMS), transportation management systems (TMS), and LAN administration.
• Experience with logistics systems, EDI, and troubleshooting complex technical issues.
• Proven management experience in high-level IT support environments.

ABOUT ACCURATE PERSONNEL

Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!

—--

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.