What are the responsibilities and job description for the Customer Service/ Sales associate position at Accurate Glass & Mirror?
Customer Service & Inside Sales Representative
Accurate Glass & Mirror
80 Industrial Road, Lodi, NJ 07644
Accurate Glass & Mirror is a well-established, family-owned company serving Northern New Jersey for more than 45 years. We are looking for a friendly, organized, and motivated Customer Service & Inside Sales Representative to join our fast-paced team.
This is an excellent opportunity for someone who enjoys working with customers, has strong sales abilities, and can confidently manage multiple responsibilities throughout the day.
Schedule
- Five-day workweek
- Monday through Friday: 9:00 AM–5:00 PM
- Saturdays: 9:00 AM–4:00 PM
- Saturdays are required, with one weekday off
- Paid weekly
Key Responsibilities
- Answer incoming phone calls, emails, and customer inquiries
- Provide professional and friendly customer service
- Speak with customers about their projects and recommend the appropriate products and services
- Prepare estimates and follow up with potential customers
- Ask for the sale and help turn inquiries into scheduled appointments
- Schedule measurements, installations, and service appointments
- Collect deposits and process customer payments
- Maintain accurate customer records and update job information
- Communicate with installers, mechanics, management, and office staff
- Follow up on open estimates, leads, and pending customer decisions
- Assist showroom visitors and help customers select glass, hardware, and shower enclosure options
- Handle multiple tasks and changing priorities in a fast-paced environment
- Help resolve customer concerns professionally and calmly
The Ideal Candidate
- Friendly, outgoing, and confident when speaking with customers
- Strong sales skills and comfortable asking customers to move forward
- Highly organized with excellent attention to detail
- Able to multitask without losing track of important follow-ups
- Dependable, punctual, and professional
- A team player who is willing to help wherever needed
- Comfortable working in a busy, fast-paced office
- Able to communicate clearly by phone, email, and in person
- Patient and solution-oriented when handling customer concerns
- Motivated to learn about custom glass, mirrors, and shower enclosures
- Comfortable using computers, email, scheduling systems, and basic office software
Qualifications
- Previous customer service experience required
- Previous sales or inside-sales experience strongly preferred
- Office, home improvement, construction, or service-industry experience is a plus
- Strong written and verbal communication skills
- Reliable transportation to our Lodi, New Jersey location
- Must be available to work Saturdays
What We Offer
- Weekly pay
- Consistent full-time schedule
- Supportive, family-owned work environment
- Hands-on training
- Opportunity to learn and grow within an established company
- A team-focused workplace where strong performance is recognized
We are looking for someone who understands that excellent customer service and consistent follow-up are essential to making sales. The right candidate will be friendly and welcoming while also being confident, motivated, and able to guide customers toward making a decision.
To apply, please submit your résumé along with a brief explanation of your customer service and sales experience.
Benefits:
- 401(k) matching
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person