Quality Assurance Manager

Summary Plans, coordinates, and directs quality program designed to ensure quality control and quality assurance of the production of products consistent with established standards by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Formulates and maintains quality objectives complementary to corporate policies and goals.

Interprets quality philosophy to key personnel in organization.

Develops and initiates standards and methods for inspection, testing, and evaluation.

Plans and oversees the analysis, inspection, design, test, and/or integration to assure the quality of assigned product or component.

Performs quality-engineering reviews of design documentation for compliance with stated requirements, including supplier quality manuals and company quality records.

Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.

Reviews all data obtained during all quality assurance activities to ensure consistency with company policies and the quality management system.

Develops new approaches to solve problems identified during quality activities.

Manages certification status with customers; ISO registration; and all aspects of the company's quality management system.

Keeps management team abreast of significant issues or developments identified during quality activities and actions being taken to improve the situation.

Prepares and presents technical and program information to the management team.

Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.

Maintains a working knowledge of government and industry quality codes and standards. 

Plays active role on quality management teams within organization.

Designs and implements quality training programs to personnel in conjunction with managers.

Investigates and adjusts customer complaints regarding quality.

Supervisory Responsibilities                         

Directly supervises 1 to 5 employees in the Quality Assurance Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience                        

Five or more years related experience and/or training, or equivalent combination of education and experience.

Physical Demands

While performing the duties of this job, the employee is required to stand; walk and use hands to finger, handle, or feel. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, oil and chemicals and extreme heat. The noise level in the work environment is usually moderate.