Operations Manager - San Diego

Make an Impact Behind the Scenes of Healthcare

At Accurate Courier Services (ACS), we don't just move packages. We transport time critical medical materials that directly impact patient care. Every specimen, medication, instrument, and supply we deliver helps physicians make diagnoses, supports surgical teams, and ensures patients receive the care they need.

As an Operations Manager, you won't just manage routes. You'll lead a team of dedicated professionals responsible for delivering exceptional service to hospitals, laboratories, pharmacies, and healthcare providers throughout the region. This role is ideal for a hands on leader who thrives in a fast paced environment, enjoys solving operational challenges, and is passionate about building high performing teams.

You will work closely with drivers, dispatchers, supervisors, customers, and executive leadership to ensure operational excellence, continuous improvement, and outstanding customer service every day.

Position Summary

Accurate Courier Services is seeking an experienced Operations Manager to lead our San Diego operations.

The Operations Manager supports the company's mission of helping healthcare organizations achieve their patient care goals through reliable, efficient, and innovative logistics solutions. This role partners with executive leadership to execute operational strategies, achieve financial objectives, and deliver exceptional customer service while maintaining the highest standards of safety, compliance, and operational performance.

Qualifications

• Minimum of 5 years of management experience in transportation, logistics, or supply chain operations. Healthcare logistics experience is preferred. (10 years preferred.)
• Strong financial and business acumen.
• Experience managing regional fleet operations or same day delivery networks.
• Experience using technology and data to drive operational decision making.
• Knowledge of DOT, OSHA, HIPAA, and other regulatory compliance requirements.
• Demonstrated history of achieving operational and financial results.
• Ability to translate strategic objectives into measurable execution.
• Strong leadership skills with a proven ability to develop, motivate, and retain high performing teams.
• Experience with Lean, Six Sigma, or Just in Time (JIT) methodologies is a plus.

Essential Duties and Responsibilities

• Lead, coach, and develop Operations Supervisors, Dispatchers, Medical Courier Drivers, and office personnel.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.
• Build and maintain strong relationships with customers at all organizational levels.
• Resolve customer issues promptly while ensuring exceptional service.
• Monitor operational performance and implement process improvements that increase efficiency and service quality.
• Develop and improve operational systems, reporting, workflows, and business processes.
• Ensure compliance with company policies and all applicable Federal, State, OSHA, DOT, IATA, and HIPAA regulations.
• Oversee compliance for all company and owner operator vehicles.
• Collaborate effectively with Human Resources, Finance, IT, Safety, and other support departments.
• Participate in strategic planning, budgeting, forecasting, and long term operational planning.
• Develop contingency and risk management plans to ensure uninterrupted customer service.
• Evaluate the financial impact of operational initiatives and process improvements.
• Prepare and participate in monthly and quarterly business reviews with customers.
• Support business development efforts, customer implementations, and organizational growth.

Preferred Knowledge and Skills

Transportation and Supply Chain

• Knowledge of transportation, routing, fleet management, and logistics operations.

Leadership

• Ability to inspire, coach, mentor, and hold teams accountable while creating a positive work environment.

Complex Problem Solving

• Analyze operational challenges, evaluate alternatives, and implement effective solutions.

Critical Thinking

• Apply sound judgment and data driven decision making.

Business Management

• Understanding of strategic planning, budgeting, resource allocation, and operational performance management.

People Management

• Experience recruiting, developing, coaching, and retaining employees.

Communication

• Excellent verbal and written communication skills with the ability to interact professionally with customers, employees, and executive leadership.

Negotiation and Customer Relations

• Build strong relationships and effectively resolve conflicts with customers and team members.

Attention to Detail

• Maintain a high degree of accuracy while managing multiple priorities.

Composure

• Remain calm, organized, and effective under pressure.

Other Requirements

• Negative TB test (provided by the company).
• Bilingual in English and Spanish is preferred.
• Valid California driver's license with a clean driving record.
• Ability to successfully complete a background check and drug screening.

Why Join Accurate Courier Services?

At ACS, every delivery matters because every delivery impacts a patient. You'll have the opportunity to lead a growing team, make meaningful operational improvements, and play a critical role in supporting healthcare providers throughout Southern California.

This version is more polished, reads like a leadership position rather than a list of tasks, and is better suited for LinkedIn, Indeed, or ZipRecruiter.