Business Systems Analyst - Salesforce CRM

Candidates should provide anonymized samples of BRDs, diagrams, dashboards, and reporting

• 3 5 years of hands-on experience as a Business Systems Analyst, preferably supporting Salesforce CRM platforms (Sales Cloud and/or Marketing Cloud).
• Strong proficiency in Jira and Confluence for requirements tracking and documentation.
• Proven experience in creating BRDs, PRDs, user stories, acceptance criteria, and process documentation.
• Demonstrated ability to build user journeys, workflows, and diagrams using tools such as Lucidchart, Visio, or Miro.
• Strong communication, presentation, and documentation skills, able to clearly convey complex information to both technical and non-technical audiences.
• Experience preparing executive-ready PowerPoint decks and managing deliverables via Smartsheet or similar tools.
• Working knowledge of Salesforce platform capabilities, data model, and integration patterns

Top Requirements

(Must haves)

The must-have requirements for this BSA role are:

Salesforce & Technical Skills

• Experience with Salesforce Sales Cloud and Marketing Cloud
• Experience creating BRDs and PRDs
• Skilled in Lucidchart, Miro, or Visio for process flows and journey mapping
• Proficient with Jira and Confluence

Business & Communication Skills

• Strong communication and relationship-building skills
• Ability to bridge business and technical teams
• Fast learner with a startup-like mindset; can ramp quickly with minimal guidance

Hands-On Expectations

• Can translate and validate requirements in Salesforce
• Ideally has hands-on Salesforce or prior system integration experience
• Can perform business-level QA and test their documented stories

Additional Helpful Skills

• Experience with Einstein platform (optional but valuable)