General Manager - Northeast USA

 We are seeking an experienced and strategic General Manager to support multiple business units in the Northeast USA. 

 As the General Manager, you will be responsible for overseeing all operations within multiple branch locations, ensuring strategic direction, driving business growth & profitability, and upholding high-quality standards. Your responsibilities will include assigning and directing work across all operational areas, managing staff, and fostering a positive work environment while ensuring customer satisfaction. This General Manager position will lead and support multiple facilities under several business units and physical locations in the Northeast USA. 

The ideal candidate will have a hands-on approach and a commitment to expanding and enhancing the business through strategies that increase productivity and facilitate growth. 

This P&L owner's role is pivotal in creating and fostering a positive work environment, building strong client relationships, and guiding our team toward achieving business objectives. This exempt position reports to the VP of Operations of Accredited Labs. 

Location: On-site at one of the Accredited Labs locations within the territory, with frequent travel to other supported labs. 

 Day to Day Responsibilities: 

• Operational Excellence: Manage day-to-day operations, ensuring seamless calibration activities, resource optimization, and compliance with industry standards. 
• Leadership and Team Development: Lead, mentor, and develop a team of skilled technicians, fostering a culture of continuous improvement, training, and positive engagement. 

• Multi – Site Leadership: Provide both remote and on-site support for additional locations and their local operational leaders. 

• Client Relationship Management: Cultivate strong relationships with clients, understanding their needs, and ensuring exceptional service delivery.  

• Quality Assurance: Implement and oversee quality control procedures, audit calibration processes, and maintain adherence to quality standards. 

• Business Growth: Identify and pursue new business opportunities, collaborate with sales teams, and develop strategies to expand our customer base and services.  

• Financial Management: Oversee branch financials, including budgeting, P&L management, and financial planning, to ensure profitability and cost-efficiency.  

• Safety and Compliance: Ensure a safe work environment, implement safety protocols, and maintain compliance with health and safety regulations. 

• Innovation: Drive innovation in calibration services, utilizing the latest technology and techniques to enhance service quality and efficiency. 

• Training Support: Partner with our central Quality Management team to identify and bridge training gaps, ensuring technicians are proficient and workload is balanced. Promote continuous learning and skill enhancement among staff. 

Vehicle and Resource Management: Oversee the maintenance and readiness of all calibration tools, vehicles, and equipment, ensuring technicians have the necessary resources for optimal job performance.

Requirements 

Basic Qualifications: 

• Minimum 5 years management experience  

• Strong leadership and team management skills, with the ability to motivate, develop and drive accountability with talent. 

• Proven track record in operational management within the calibration or similarly technical field. 

• Excellent client relationship skills with the ability to address client needs effectively. 

• Strategic thinker with solid business acumen, financial management capabilities, and the ability to drive growth. 

• Demonstrated success in transforming operations with data-driven decision-making and implementation of technology tools. 

• Effective communicator, with innate ability to become proficient in calibration software and tools. 

• Proven experience managing budgets and financial operations. 

• Experience managing multi-site business units and driving cohesive development of local leadership 

• Willingness and ability to travel 50% of workdays to provide on-site support as needed 

Preferred Qualifications: 

• Bachelor's degree in a technical or business field preferred, with relevant professional certifications being an advantage. 

• In-depth knowledge of calibration standards, quality assurance practices, and industry regulations is a bonus but is not necessary to be successful in this role. 

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. 

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Benefits: 

We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:

• Health Insurance – Comprehensive medical coverage to support your well-being
• Dental Insurance – Preventive and restorative care to keep you smiling
• Vision Insurance – Coverage for eye exams, glasses, and contacts
• 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
• Company-Paid Life Insurance – Peace of mind with fully covered life insurance
• Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
• Paid Holidays – Celebrate and recharge with paid company holidays
• Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role