What are the responsibilities and job description for the Customer Service Representative/Scheduler position at accreditedlabs?
We are a national calibration company looking for a self-directed, motivated individual to work as a Field Service/Sales Coordinator with a proven customer service background. This position is high pressured, fast paced, and requires a skilled individual who is not afraid of change within a moment's notice. The right candidate will possess excellent computer, organizational, phone, and customer service skills. If you do not like speaking on the phone this position is not for you. The candidate must be committed to dealing with customers and vendors on the phone in a professional businesslike and timely manner. Experience with Microsoft Office is also preferred.
Job duties:
• Establish calibration technician schedules for weekly, monthly, and yearly calibrations.
• Contact customers via phones to schedule calibrations.
• Identify potential scheduling problems.
• Communicate scheduling changes to customers and technicians.
• Create job orders for calibration services.
• Responsible for the generation of quotes and new service processing.
• Processing product sales and basic office administration
About Us:
Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction.
We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.
Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits:
We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:
- Health Insurance – Comprehensive medical coverage to support your well-being
- Dental Insurance – Preventive and restorative care to keep you smiling
- Vision Insurance – Coverage for eye exams, glasses, and contacts
- 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
- Company-Paid Life Insurance – Peace of mind with fully covered life insurance
- Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
- Paid Holidays – Celebrate and recharge with paid company holidays
- Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role