What are the responsibilities and job description for the Assistant Workshop Manager position at Accredited Resource Consulting Services (Pty) Ltd?
The Assistant Workshop Manager will support the Workshop Manager in overseeing daily operations within a busy, multifranchise automotive workshop. This role requires strong leadership, excellent organizational skills, and a hands-on approach to managing service operations, ensuring high levels of productivity, efficiency, and customer satisfaction across multiple automotive brands.
Key Responsibilities:
- Assist the Workshop Manager in planning, coordinating, and supervising all workshop activities across multiple franchise brands.
- Monitor workflow, service schedules, and technician productivity to ensure timely and quality service delivery.
- Maintain compliance with health, safety, and quality standards within the workshop.
- Support the recruitment, training, and development of workshop staff, fostering a motivated and skilled team.
- Handle customer service issues and liaise with clients to ensure satisfaction and repeat business.
- Assist with inventory management, parts ordering, and equipment maintenance.
- Prepare reports on workshop performance, productivity, and key metrics for management review.
Requirements:
- Proven experience in an automotive workshop environment, preferably within a multifranchise dealership.
- Strong leadership and team management skills.
- Excellent problem-solving and organizational abilities.
- Knowledge of vehicle service operations and technical processes.
- Good communication skills and customer service orientation.
- Relevant automotive qualifications or certifications advantageous.