Administrative Assistant and Shipping and Receiving (Instrument Technologies Inc.)

Are you passionate about delivering top-notch customer service and shipping and receiving in a dynamic, fast-paced environment? We're looking for a motivated and customer-centric professional to join our growing team! In this role, you'll play a key part in supporting our customers, addressing their needs, and ensuring seamless experiences that drive satisfaction and loyalty. If you thrive on problem-solving and building positive relationships, this is the perfect opportunity to make an impact.

Administrative Assistant Key Responsibilities:

• Manage incoming customer inquiries through phone and email with efficiency and empathy.
• Assist customers with service-related questions and provide clear, helpful information.
• Deliver timely and precise responses to all customer queries.
• Prepare and send quotes to existing and prospective customers
• Conduct follow-ups on quotes via phone or email to nurture leads and close opportunities.
• Receive, review, and verify Purchase Orders for accuracy and completeness.
• Generate Purchase Orders for necessary supplies and materials.
• Address and resolve customer complaints or issues professionally and efficiently.
• Keep customer records up-to-date and accurate in our systems.
• Work collaboratively with team members to enhance overall customer satisfaction.
• Scheduling field technicians efficiently within customer timelines.
  
  

Shipping & Receiving Responsibilities:

• Receive and verify incoming equipment against packing lists or work orders.
• Perform initial condition checks and document any damage or missing components.
• Enter equipment details into the laboratory system and generate work orders.
• Apply labels, barcodes, and status tags to maintain traceability.
• Communicate discrepancies or issues to customers, technicians, or customer service teams.
• Maintain a clean, organized, and safe receiving area.
  
  

Qualifications:

• 2 years of experience in customer service and shipping and receiving role 
• 1 years of administrative experience, preferably in a related field (e.g., calibration, technical services, etc.) 
• 1 years of invoicing experience
• 1 years of experience generating quotes for customers 
• Strong organizational and time-management skills with exceptional attention to detail 
• Excellent communication skills, both written and verbal 
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). NetSuite experience a plus. 
• Highly responsive, detail-oriented, and efficient in completing tasks 
• Ability to prioritize tasks effectively and manage multiple customer needs simultaneously 
• Comfortable working in a technical or service-based business environment 
• Professional demeanor with a positive attitude and the ability to adapt in a dynamic setting 
• Customer-service-oriented with a positive and proactive approach 
• High school diploma or equivalent  
• Ability to lift 25 lbs.
  
  

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. 

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Benefits: 

We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:

• Health Insurance – Comprehensive medical coverage to support your well-being
• Dental Insurance – Preventive and restorative care to keep you smiling
• Vision Insurance – Coverage for eye exams, glasses, and contacts
• 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
• Company-Paid Life Insurance – Peace of mind with fully covered life insurance
• Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
• Paid Holidays – Celebrate and recharge with paid company holidays
• Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role