What are the responsibilities and job description for the CUSTOMER SERVICE CALL CENTER AGENT position at Account Resolution Corporation?
Job description:
Pay: $17.00 - $20.00 per hour BONUS OPP. EVERY PAY PERIOD
All positions are in person @ our office in Chesterfield MO = NO REMOTE
Job description:
About Us
Account Resolution Corporation is a trusted 23-year-old collection agency that partners with clients to recover receivables while maintaining respect and compliance.
Position Summary
We are seeking a Customer Service Collections Specialist who can communicate effectively with consumers and clients, ensuring positive interactions while achieving recovery goals.
Key Responsibilities
- Contact consumers to arrange payment plans and resolve account issues
- Document all communications accurately in our system
- Adhere to all compliance standards, including FDCPA and company policies
- Maintain professionalism and empathy in all interactions
Qualifications
- Prior collections, call center, or customer service experience preferred
- Strong negotiation and problem-solving skills
- Proficiency with computers and data entry
- High attention to detail and ability to follow procedures
We Offer
- Competitive base pay performance incentives
- Benefits package (health, dental, vision, PTO, 401k, paid health club, etc)
- Paid training and career growth opportunities
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person
Pay: $17.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $17 - $20