Senior People & Culture Manager

Company Description

Raffles Boston is a state of mind—an iconic legacy in motion, reimagined for a new era. Since the Raffles Brand founding in Singapore in 1887, Raffles has set the standard for gracious hospitality, cultural curiosity, and legendary service. In Boston, that legacy comes to life as the brand’s North American flagship, blending timeless elegance with contemporary hotel craft in the heart of one of the world’s most storied cities.

At Raffles Boston, our people are the soul of everything we do. We are custodians of culture, champions of community, and passionate stewards of meaningful guest experiences. Guided by respect, integrity, belonging, and excellence, we create an environment where every interaction is thoughtful and every moment leaves a lasting impression. Here, guests arrive as visitors, leave as friends, and return as family.

Job Description

The Senior People & Culture Manager plays a critical leadership role in shaping and sustaining a best‑in‑class colleague experience aligned with the standards of an ultra‑luxury hospitality environment.

This role is responsible for leading core People & Culture functions including talent acquisition strategy, engagement, performance management, compliance, and colleague relations, while elevating operational excellence across all People & Culture practices.

Acting as a trusted partner to department leaders, the Senior Manager drives consistency, accountability, and innovation—ensuring all people practices reflect the spirit, service philosophy, and ambition of Raffles Boston.

What You Will Do

People Strategy & Business Partnership

• Serve as a strategic partner to department leaders, aligning People & Culture initiatives with operational goals and business priorities
• Provide guidance on organizational design, workforce planning, and talent development strategies
• Coach leaders on performance management, employee relations, and leadership effectiveness
• Support execution of engagement strategies that enhance retention, morale, and culture

Talent Acquisition & Workforce Planning

• Lead full-cycle recruitment strategy for management and critical roles, ensuring alignment with Raffles service standards
• Partner with hiring managers to identify talent needs and implement proactive sourcing strategies
• Elevate employer branding and candidate experience consistent with a luxury flagship property
• Guide and mentor junior team members on recruitment best practices

Employee Relations & Engagement

• Act as primary point of contact for complex employee relations matters, ensuring fair, consistent, and compliant outcomes
• Foster a culture of trust, respect, and open communication across all levels of the organization
• Lead investigations, resolve concerns, and provide recommendations to leadership
• Support and monitor engagement initiatives, ensuring measurable progress and sustained impact

Performance Management & Development

• Drive performance management processes including goal setting, reviews, and development planning
• Support leadership in identifying high-potential talent and succession planning opportunities
• Facilitate training and development initiatives to strengthen leadership capability and colleague experience
• Champion a culture of continuous feedback and growth

Compensation, Benefits & Compliance Oversight

• Oversee benefits administration and colleague education, ensuring understanding and engagement
• Ensure compliance with all federal, state, and local labor laws and company policies
• Monitor key HR metrics (turnover, absenteeism, engagement) and provide actionable insights
• Maintain accuracy and integrity of HR systems, reporting, and personnel records

Operational Excellence & Process Leadership

• Ensure consistent execution of People & Culture processes and standards across departments
• Identify opportunities for process improvement and implement scalable, efficient solutions
• Support audits, reporting, and compliance initiatives aligned with brand and ownership expectations
• Partner with leadership to embed People & Culture priorities into daily operations

Qualifications

Experience & Qualifications

• Minimum 4 years of progressive Human Resources experience, preferably within luxury hospitality or a related service industry
• Previous leadership or supervisory experience required
• Strong knowledge of employment law, HR best practices, and employee relations
• Proven ability to influence, coach, and partner with senior leaders
• Bachelor’s degree in Human Resources, Hospitality, Business, or related field preferred
• A passion for luxury hospitality and people-first leadership
• Strong interpersonal, communication, and problem-solving skills
• Ability to balance strategic thinking with operational execution
• High level of professionalism, confidentiality, and integrity
• A proactive, solutions-oriented mindset with strong attention to detail

Leadership Style & Personal Attributes

• Serve as a visible, credible, and approachable leader who embodies the Raffles service ethos
• Foster an inclusive and engaging workplace environment rooted in respect and belonging
• Lead with emotional intelligence, discretion, and sound judgment
• Balance warmth and empathy with accountability and performance standards

Work Environment & Physical Requirements

• Flexible schedule based on operational needs of a luxury hotel environment
• Active presence across hotel and residential spaces, engaging with colleagues and leadership
• Ability to thrive in a dynamic, fast-paced, and high-touch environment

Additional Information

• Salary Range: $85,000.00 to $90,000.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities