Pool Server (Seasonal)

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Seeking an enthusiastic and personable Pool Server to provide outstanding service to our poolside guests. The ideal candidate is attentive, proactive, and skilled in delivering a memorable guest experience in a fast-paced outdoor setting.

• Offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Maintain overall cleanliness of the pool deck and inventory of guest amenities
• Shifts include weekdays, weekends, and holidays
• Follow restaurant and pool deck policies, procedures and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Follow all safety and sanitation policies when handling food and beverages
• Adhere to payment and cash handling procedures
• May have to assist other outlets and other F&B departments as needed
• Maintain complete knowledge of and comply with all departmental policies/service
•       procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available through In Room Dining.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain knowledge of P.O.S. and manual systems.
• Complete opening side duties as assigned:
• Check quality and amount of all In Room Dining stock and supplies using checklist.
• Fold/stack In Room Dining napkins.
• Requisition all necessary supplies and transport from storeroom to In Room Dining.
• Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic).
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Check cleanliness and condition of all equipment for use in Pool area, rectify any deficiencies.
• Ensure all flowers and decorative items are fresh for guest use.
• Retrieve all food orders from kitchen and place on tray.
• Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
• Serve the food items and beverages to the guest.
• Open and serve wine/champagne bottles.
• Present check to guest for signature/payment.  Adhere to all payment procedures established by Accounting.
• Clean and reset tables/trays, maintaining sufficient supply in the In Room Dining area.
• Complete closing side duties:
• Properly store all reusable goods.
• Breakdown all goods.
• Clean all equipment as assigned in the side duties.
• Restock items for next service.
• Remove all dirty linen; fold napkins.
• Marry and stock all condiments.
• Reset tables/trays.
• Complete all closing reports as assigned.
• Utilize suggestive/up-selling techniques when taking orders.
• Input order into system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Process payment of guest checks according to Accounting procedures.
• Follow maintenance program and cleaning schedule.
• Legibly document maintenance needs on work orders and submit to Manager/Supervisor.

Qualifications

• High school graduate or equivalent vocational training certificate
• Previous experience in food service industry an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Previous point of sale system experience an asset
• Food handler & TABC certifications required
• Certification in CPR an asset
• Ability to work well under pressure in a fast paced environment
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities
• Eligible performance based bonus