People & Culture Manager

Company Description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, combining classic hospitality with authentic Texan character. Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Job Description

The People & Culture Manager acts as employee relations liaison and is responsible for creating and maintaining effective strategies that ensure Fairmont Dallas attracts, selects and develops the most vibrant, enthusiast, engaging hospitality professionals around.

Hotel Overview

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over fifty years, the Fairmont Dallas has been the setting for countless civic, social, cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Summary of Responsibilities

Reporting to the Director, People & Culture, the responsibilities and essential job functions include but are not limited to the following:

• Establish an atmosphere and promote a culture wherein people are engaged
• Share similar values that align with the company’s core values of trust, respect, guest passion, innovation, spirit of conquest and sustainable performance
• Respond to different employee inquiries in a professional and friendly manner
• Manage all the benefits processes and remain compliant at all times 
• Facilitate all-employee communication including hotel happenings
• Champion the employee recognition committee
• Support all recruitment and training activities while maintaining high standards
• Advise Director of People & Culture of all employee relation issues, complaints, disputes, or conflicts while being in full compliance with local and Federal legislation
• Assist with health & safety programs to ensure regulation compliance, employee awareness and an accident-free workplace, as well as administer Workers’ Compensation claims
• Perform administrative tasks with regards to compensation, entitlements, and benefits in the HR/payroll system
• Assist in maintaining high levels of employee satisfaction and team spirit. Support hotel committees in organizing employee activities and celebrations
• Assist Departmental Leaders with the development of specific action plans to address areas of opportunity identified in the employee survey
• Social media ambassador, assisting with LinkedIn and social media postings
• Assist in all areas as necessary within the People & Culture Department
• Other duties as assigned

Qualifications

Qualifications

• Previous experience in Human Resources management is required
• University/College degree in Human Resources or related discipline an asset
• Knowledge of US Employment law an asset
• Exceptional interpersonal and communication skills, both written and verbal
• Proven ability to maintain professionalism in a highly confidential environment and to deal with all employees with tact, diplomacy and warmth
• Strong problem solving abilities
• Proven proficiency in Microsoft Office applications required
• Highly responsible, reliable, organized, and results-oriented with the ability to be flexible and work well under pressure
• High attention to detail and ability to remain calm and focused
• Ability to work cohesively as a team
• Passion for helping people and recognizing the great things they do
• Bilingual (Spanish) communication skills preferred
• Knowledge of Talent Acquisition Systems and Ceridian Dayforce is an asset

Physical Aspects (include but are not limited to)

• Standing, walking, and sitting throughout the shift

Visa Requirements

Must be able to provide proof of eligibility to work in the United States.

Additional Information

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.accorcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!