People & Culture Generalist

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.

Reporting to the Director of People & Culture, the People & Culture Generalist is responsible for supporting the full spectrum of human resources functions, including employee relations, recruitment, onboarding, benefits administration, training, employee engagement, and People & Culture operations. This position plays an integral role in creating an exceptional employee experience while ensuring the efficient administration of People & Culture programs and processes. With strong attention to detail, sound judgment, excellent time management skills, and a service-oriented approach, the People & Culture Generalist serves as a trusted resource to employees and leaders while supporting the organization's culture and business objectives.

RESPONSIBILITIES:
    Foster an engaging workplace culture where employees feel valued, connected, and inspired to contribute
    Demonstrate and promote the values of trust, respect, engagement, teamwork, and sustainable performance
    Respond to employee inquiries in a professional, timely, and service-oriented manner.
    Administer and support employee benefits programs, assisting colleagues with benefits enrollment and related questions
    Support employee recognition and engagement initiatives, celebrating employee achievements and milestones
    Assist with employee communications, including hotel updates, internal training schedules, newsletters, and social media content
    Maintain the flow of People & Culture documentation and ensure compliance with hotel policies and procedures
    Prioritize phone calls, emails, and in-person visitors, ensuring timely follow-up and resolution
    Support all phases of the recruitment process, including job postings, candidate screening, interview scheduling, and onboarding coordination
    Coordinate pre-employment and new hire documentation, ensuring completion and compliance with company requirements
    Maintain accurate employee records within People & Culture systems
    Process payroll-related changes and support bi-weekly payroll administration as needed
    Ensure data accuracy across all HR systems and maintain organized electronic and hard-copy personnel files
    Facilitate and coordinate new hire orientation and onboarding programs
    Track training completion, maintain training records, and support organizational learning and development programs
    Provide first-level support and guidance for routine employee relations matters, including attendance concerns, workplace conflicts, policy interpretation, leave administration, and performance-related discussions
    Assist in resolving basic employee relations issues through fact gathering, documentation, coaching, and follow-up while escalating complex matters involving discrimination, harassment, retaliation, or other legal compliance concerns to People & Culture leadership
    Maintain accurate and confidential employee relations records and documentation in accordance with company policies and applicable employment laws
    Process Workers' Compensation claims and coordinate Short-Term Disability (STD) and Long-Term Disability (LTD) administration
    Promote employee engagement and support initiatives designed to enhance employee satisfaction, retention, and team spirit
    Partner with department leaders to support employee development, performance management, and talent initiatives
    Support hotel committees and organize colleague events, including town halls, CSR activities, recognition programs, celebrations, and the Annual Colleague Holiday Party
    Ensure a clean and safe work environment and participate in ongoing safety programs and initiatives.
    Assist with compliance audits, reporting requirements, and other People & Culture projects as assigned
    Perform other duties and responsibilities as needed to support the People & Culture department and business objectives
 

• Proven ability to maintain professionalism in a highly confidential environment and interact with employees, leaders, and guests with tact, diplomacy, and warmth
• Exceptional interpersonal, verbal, and written communication skills
• Proven ability to work effectively in a fast-paced, dynamic environment
• Highly organized, results-oriented, and able to manage multiple priorities while meeting deadlines.
• Strong attention to detail and commitment to accuracy
• Minimum of 3 years of Human Resources experience, preferably in hospitality or a service-focused environment
• Knowledge of employee relations practices, including coaching, conflict resolution, performance management, and workplace policies
• Understanding of federal, state, and local employment laws and HR best practices
• Experience supporting recruitment, onboarding, benefits administration, and employee engagement programs
• Experience facilitating training, presentations, employee orientations, or group learning sessions preferred
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and HRIS platforms
• Strong presentation and communication skills with the ability to engage diverse audiences
• Ability to maintain confidentiality while handling sensitive employee matters with professionalism and discretion
• HR certification (PHR, SHRM-CP, or willingness to pursue certification) preferred

All your information will be kept confidential according to EEO guidelines.