Overnight Security Supervisor

Company Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Summary/Objective

Reporting to the Director of Security, responsibilities and essential job functions of the Overnight Security Supervisor include but are not limited to the following:

Responsibilities

· Consistently offer professional, friendly and engaging service

· Responsible to handle the security staff.

· Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises

· Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance

· Work with other hotel department leaders to ensure effective incident management

· Educate and guide Security Officers and other Hotel colleagues towards effective crisis mitigation methods and outcomes

· Be the responsible crisis management person in absence of the Director or Assistant Director of Security

· Ensure that any violations to law or hotel policy is investigated and reported

· Respond to all emergency situations and provide First Aid and C.P.R. as required

· Correct and report any fire hazards or health and safety hazards

· Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations

· Maintain effective management of the Security department and its policies throughout their duties

· Conduct regular floor patrols, cash counts and crowd control

· Conduct departmental key control audits and maintain key control records

· Maintain computer records of all actions in a Daily Activity Report

· Assist guests regarding hotel facilities in an informative and helpful way

· Follow department policies, procedures and service standards

· Follow all safety policies

· Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Computer literate in Microsoft Window applications required

· Ambiance and Tracktik knowledge preferred

· University/College degree in a related discipline preferred

· Must possess a professional presentation

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable

· Ability to work well under pressure in a fast paced environment

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Demands

This position requires:

· Frequent standing and walking throughout shift

· Occasional lifting and carrying up to 50 lbs. or more

· Occasional kneeling, pushing, pulling, lifting

· Occasional ascending or descending ladders, stairs and ramps

· Ability to work rotating shifts, and call back hours when required

All your information will be kept confidential according to EEO guidelines.