Housekeeping Manager

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Housekeeping Manager

Housekeeping is the heart of the hotel! As a Housekeeping Manager, you will lead your team to take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space.  The Housekeeping Manager plays an important part in creating memorable experiences for our guests and colleagues. You will lead by example to uphold and adhere to departmental policies and procedures, safety and sanitation policies, and service standards to the expectation and satisfaction of our guests, external or internal. Assisting in the day-to-day operation with the Housekeeping Director to ensure that the facility is clean, reset and prepared for the activities for that business day.

What you will be doing:

• Overseeing day-to-day operations of the Housekeeping department to ensure that facility and guestrooms are clean and orderly.
• Ensure that staff is compliant with local and company policies, as it relates to safety, cleanliness and brand standards.
• Ensures that projects/department milestones/goals are met and within budget.
• Organizing workflow and ensuring that associates understand their duties or delegated tasks
• Visually observing associate productivity and providing constructive feedback and coaching when applicable
• Determines and communicates necessary projects for operation or cleanliness
• Assists in prioritizing the daily activities for the overnight team
• Check vacant, checked out and occupied guest rooms for cleanliness, working order, products accounted for and overall presentation as to standard.
• Check out of order and out of service daily, updating status, ensuring progression or work if any, releasing rooms for sell and communicating and changes
• Evaluating individual and team performance to identify training needs to meet operational, safety or sanitation requirements
• To follow up with housekeepers regarding guestroom cleanliness and presentation not meeting standards

Qualifications

Your experience and skills include:

• Minimum of 2 years’ experience as Manager or related role in a high volume Housekeeping operation, preferably within luxury hotels
• Union Property experience, preferably
• Knowledge of the function and department processes
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• A demonstrated ability to delegate tasks to team members and facilitate their completion
• Efficient and effective operational skills
• Strong cross functional team player
• Responsive, with a sense of urgency
• Consistent follow through
• Possesses a focus on guest service

Additional Information

What is in it for you:

• Salary Range: $82,000 to $87,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS