Doorperson

Company Description

Hotel Overview:

Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.

Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests.  Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences. 

What is in it for you:

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Turning moments into SPECIAL memories for our guests and owners by being an ambassador for our brand, our property and our community. As a Doorperson, you will use your passion for personalized guest service by providing a warm welcome for our owners and guests as soon as they step foot onto our driveway. From a warm welcome to a fond farewell, as a Doorperson, you will ensure a lasting impression for our guests’ stay.

Summary of Responsibilities:

Reporting to the Director, Residences, responsibilities and essential job functions include but are not limited to the following:
•Maintains high standards of personal appearance and grooming as defined by our Company Handbook.
•Warmly acknowledges and greets all owners and guests.
•Attempts to anticipate owner’s and guests’ needs and provides assistance without being asked.
•Works closely and amiably with the Butlers to provide a warm and seamless arrival and departure.
•Secures and retrieves vehicles within and from the parking garage abiding by the valet parking procedures.
•Unloads and assists transfer of luggage to Butler per guest and owner preferences upon their arrival and assists Butler with loading luggage into vehicles upon their departure.
•Identifies and communicates owner and guest preferences creating personalized experiences.
•Efficiently executes requests from Residence Services Supervisors and other leaders.
•Serves all owners and guests with an outstanding attitude, attentiveness to detail, and ownership and follow through with all responsibilities.
•Works a flexible schedule based on occupancy and needs with the ability to work weekends, evenings and holidays as required. 

•Assists with butler duties when butler is not present, in order to fulfill guest and owner needs in a timely manner.
•Willingness to support all departments as necessary.
•Works with Residence Manager as needed for monitoring secure access.
•Clearly understands and executes standards and procedures.
•Responsible for securing keys for all guest vehicles.
•Maintains the cleanliness and organization of the Doorperson stand and Lobby Entrance.
•Must exercise caution and abide by all safety and emergency procedures.
•Performs other special projects as requested.

Qualifications

•Customer service experience is an asset
•Valid CA drivers' license must be in good standing
•Ability to work well under pressure in a fast-paced environment
•Ability to work cohesively with fellow colleagues as part of a team
•Outstanding guest services skills (Listening) and sophisticated verbal communication skills
•Strong interpersonal and problem-solving abilities
•Highly responsible & reliable
•Must be able to drive a car with a manual transmission
Physical Aspects of Position (include but are not limited to):
•Frequent standing and walking throughout shift
•Occasional crouching, kneeling, pushing, pulling, lifting
•Occasional ascending or descending ladders, stairs and ramps
•Frequent standing and walking throughout shift
•Ability to move and lift luggage up to 50lbs or more.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations.  And we know that, to offer our guests the best, we first need to offer our employees the best.  That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards.  Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel.  Our teams are guided by values of Respect, Integrity,  Teamwork and Empowerment;  we employ the highest ethical and quality standards, treating all colleague with fairness and dignity.  A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program.  An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview may contact, in confidence 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.