What are the responsibilities and job description for the Bell Attendant position at AccorHotel?
Company Description
From our dazzling location in the heart of Miami, Ennismore offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our team as a Bell Attendant, located at SLS LUX, Miami. JOIN THE TEAM TODAY!
Job Description
Job Purpose:
The Bell Attendant position is responsible for meeting, greeting, and assist in transporting guest to tourist areas, providing information on the local area, and ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.
Duties & Functions:
- Greet arriving guests and retrieve their luggage
- Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
- Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is kept clean and tidy at all times
- Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
- Be fully aware of what functions are going on in the hotel
- Able to drive in a safe and efficient manner.
- Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
- Responsible to ensure the safety and security of the guests while traveling.
- Provide gracious, attentive, and friendly service
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Qualifications
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- High School Diploma or equivalent required
- One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
Additional Information
All your information will be kept confidential according to EEO guidelines.