Assistant Front Office Manager

Company Description

Belong in a place where you can be yourself and love what you do.

Join our hotel community, where we support you in realizing your true potential. You’ll be part of a team that values every contribution and empowers you to share ideas that elevate our services and create personalized experiences for our guests. Make them feel special, and we’ll do the same for you.

Job Description

Sofitel New York is looking for an Assistant Front Office Manager who is an enthusiastic, hospitality-oriented professional to oversee all front desk operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of the Front Desk and among other departments.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage

Opportunity to develop your talent and grow with the Company.

What you will be doing:

• The Assistant Front Office Manager is responsible for overseeing and supervising the operations of the Front Desk, PBX, Guest Services, Bell, Door, Concierge and Night Audit:

• Ensures that all Front Office Policies and Procedures are adhered to
• Ensures VIP procedures are being met or exceeded on a daily basis for all Sofitel Le Club Members /VIP Guests
• Coordinate the Arrival, Stay and Departure experience for all Sofitel Le Club / VIP guests to ensure a seamless experience
• To understand and promote the hotel’s and departmental vision
• Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive Colleague relations
• Develop and maintain standards for the department, while adhering to Accor’s standards
• Provide direction and support to Guest Relations Managers, Front Office supervisory positions and Heartist in their daily tasks relating to their roles
• Ensure that all Front Office team have the supplies needed to perform their duties
• Communicate and liaise effectively with other leaders in the department and hotel
• Creates an environment that allows Heartist to achieve job fulfillment and provide a path for career development with Sofitel Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Responsible to balance operational, administrative and Heartist needs
• Responsible for ensuring consistency in exceeding guest service expectations
• Energize the brand by promoting our Guest loyalty program:  Le Club
• Ensure proper staffing and scheduling of all Front Office Ambassadors in accordance to productivity guidelines
• Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
• Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office Heartist.

This salary range for this position is $68,000.00 - 72,000.00 a year 

Qualifications

Your experience and skills include:

• Candidate must possess a minimum two-year experience in a supervisory role in an upscale hotel along with strong organizational skills and the ability to work independently.
• Excellent verbal and written English skills; second language a plus, French preferred.
• Excellent interpersonal, communication, organizational, and computer skills.
• Willingness and ability to work a flexible schedule to meet business demands.
• Assist with additional projects or requests as needed. 

Additional Information

Your team and working environment:

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines.

Why work for Accor?

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity
to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…).