Service now Software Architect advanced.

Job Title: Service now Software Architect – Advanced
Job Location: Columbia, SC
Position Type: W2 Contract 
Duration: 12 months

Primary Skills: ServiceNow platform management and development, large-scale ServiceNow environment administration, ITSM concepts and framework, server API development, PowerShell, forms and workflow creation and enhancement, cloud integration, third-party integrations, process automation, multi-cloud resource provisioning and governance, system updates, cloning, security administration, environment promotion

Preferred Skills: ITIL implementation, ServiceNow unified framework for multi-cloud governance, self-service feature development, technical requirements gathering

Under limited supervision, the employee will design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM stakeholders. The employee will research third-party/cloud solutions to ensure successful integration of the technology and provide knowledge transfer to team members. They will be a deep application and technology skillset subject matter expert. The role plays a critical role in mentoring Software Engineers and Associate Software Engineers to ensure future talent growth.

• Maintain the three environments (Dev, Test, Production) of ServiceNow, including configurations, changes, system updates, promotions, cloning, and security.

• Create, maintain, and enhance forms, workflows, cloud integration, and third-party integrations to the ServiceNow platform, including automation and/or additional self-service features and functions.

• Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.

• Utilize the ServiceNow toolset to enhance workflow for process automation.

• Research third-party/cloud solutions to ensure successful integration of the technology.

• Provide knowledge transfer to team members.

• Mentor Software Engineers and Associate Software Engineers.

1. Strong knowledge and experience managing/developing a large-scale ServiceNow environment

2. ITSM concepts and framework

3. Server API development

4. PowerShell

1. Hands-on experience implementing Information Technology Infrastructure Library (ITIL)

2. Experience gathering technical requirements from customers

3. Experience building self-service features and functions

• Must be able to work both independently and in a team environment

• Ability to communicate and gather technical requirements from customers

• Ability to maintain positive working relationships with staff, users, management, vendors, and other officials

• A bachelor's degree in communications, business administration, computer science, management of information science, or related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), OR an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.