What are the responsibilities and job description for the Business Analyst (SNAP, TANF, E&T) position at Accord Technologies Inc?
Title: Business Analyst (SNAP, TANF, E&T)
Location: Jackson, MS (Onsite)
Position type: contract
Job Description
Location: Jackson, MS (Onsite)
Position type: contract
Job Description
- Serve as the primary point of contact for end users experiencing application and help desk-related issues.
- Provide functional support by diagnosing software issues, resolving user inquiries, and performing manual data corrections when required.
- Manage, prioritize, track, and resolve support requests received through phone, email, ticketing systems, and chat platforms.
- Document incidents, resolutions, and troubleshooting activities within the organization's ticket management system.
- Collaborate with business stakeholders and technical teams to identify business and information technology requirements.
- Analyze support requests to identify recurring issues, determine root causes, and recommend system enhancements.
- Escalate complex or unresolved issues to appropriate technical teams or management while ensuring timely follow-up.
- Support data conversion and system implementation activities by validating data accuracy and assisting with issue resolution.
- Maintain detailed documentation of business processes, incidents, and operational procedures.
- Communicate technical information and policy guidance clearly and effectively to both technical and non-technical users.
- Assist with business process improvements by identifying opportunities to enhance operational efficiency and user experience.
- Participate in testing, validation, and quality assurance activities to ensure successful system functionality.
- Work collaboratively with cross-functional teams to support project objectives and deliver high-quality business solutions.
- Ensure timely resolution of support requests while maintaining high standards of customer service and professionalism.
- Associate's degree or equivalent combination of education and experience.
- Minimum of 7 years of experience supporting automated eligibility systems for SNAP, TANF, or Employment & Training (E&T) programs.
- Experience serving as the primary point of contact for users requiring application or help desk support.
- Strong experience diagnosing software issues and resolving user support requests.
- Experience documenting, tracking, and managing incidents using a ticketing system.
- Excellent analytical, troubleshooting, and critical-thinking skills.
- Strong verbal and written communication skills.
- Advanced proficiency with Microsoft Windows operating systems and Windows PC environments
- Experience using JIRA or similar issue tracking systems.
- Certified Professional Business Analyst (CBAP or equivalent) certification.
- Experience with SQL Server.
- Experience with ADABAS databases.
- Experience performing data quality validation and testing.
- Familiarity with Linux and Mainframe environments.
Salary : $50