What are the responsibilities and job description for the Patient Experience Navigator (Medical Assistant) position at Accompany Health?
About the role:
As a Patient Experience Navigator (PEN) at Accompany Health, you play a crucial role in supporting patients who often face barriers within the healthcare system. You ensure patients complete the tests, imaging, and referrals ordered by their providers—an essential step in delivering timely, coordinated, high-quality care. You thrive in a fast-paced, metrics-driven environment and take pride in managing a high volume of tasks while consistently meeting daily goals. You are proactive, patient-focused, and committed to providing an excellent experience every step of the way.
- Essential Functions
Help patients schedule and complete their referrals, imaging, procedures, and screenings
Submit and track prior authorizations and requests for durable medical equipment (DME)
Gather, organize, and manage patient medical records to support coordinated care
Work closely with the care team to resolve urgent patient needs quickly and effectively
Support patients in completing preventive screenings (e.g., colonoscopies, mammograms, labs) and contribute to closing care quality gaps
Protect patient information at all times by following HIPAA and confidentiality requirements
Carry out additional responsibilities as needed to support patient care and team operations
You provide outstanding service and make patients feel welcomed, supported, and heard. You can clearly explain the importance of tests or referrals and help patients overcome barriers to completing them
You take initiative, set your own priorities, and align your work with team and organizational goals
You understand performance metrics and adjust your workflow to consistently meet or exceed them
In a fast-growing startup, processes evolve quickly and you have ability to learn rapidly and can adjust to new protocols with ease
You enjoy learning new tools and technologies and use them to improve your efficiency and workflow
You are dependable and ensure no task or patient need is overlooked
You work effectively with the care team to support patient care plans and daily operations
You manage a high volume of tasks efficiently and follow each order through to completion
Required
Demonstrated success in roles that require delivering exceptional service and support to patients or clients
Able to manage multiple priorities, including scheduling, coordinating referrals, and processing medical orders efficiently
Strong ability to interact clearly and empathetically with patients, and collaborate effectively with care team members to address questions or resolve issues
Solid understanding of patient confidentiality requirements and strict adherence to HIPAA standards
Preferred
Experience working in a healthcare environment, handling day-to-day operational tasks
Familiar with processing prior authorizations, managing durable medical equipment (DME) requests, or organizing patient medical records
Experience working in a call center or other fast-paced setting with a high volume of tasks
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $22