What are the responsibilities and job description for the Manager on Duty (MOD) - Dallas, TX position at Accommodations Plus International?
Job Title: Manager on Duty (MOD) – AA Operations Onsite
Location: Onsite Operations
Industry: Airline & Hospitality
Position Overview
The Manager on Duty (MOD) serves as the primary operational leader during assigned shifts, ensuring smooth coordination between airline and hotel operations. This role requires strong leadership, quick decision-making, and the ability to manage complex situations such as irregular operations (IROPS), weather disruptions, and large-scale cancellations. The MOD acts as the point of escalation for frontline teams and ensures compliance with company standards while maintaining exceptional customer service.
Key Responsibilities
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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Location: Onsite Operations
Industry: Airline & Hospitality
Position Overview
The Manager on Duty (MOD) serves as the primary operational leader during assigned shifts, ensuring smooth coordination between airline and hotel operations. This role requires strong leadership, quick decision-making, and the ability to manage complex situations such as irregular operations (IROPS), weather disruptions, and large-scale cancellations. The MOD acts as the point of escalation for frontline teams and ensures compliance with company standards while maintaining exceptional customer service.
Key Responsibilities
- Operational Oversight:
- Lead and manage day-to-day onsite operations for airline and hotel partners
- Monitor flight schedules, hotel accommodations, and crew movement during normal and irregular operations
- Crisis Management:
- Respond promptly to disruptions caused by weather, cancellations, or system outages
- Implement contingency plans and allocate resources effectively to minimize customer impact
- Team Leadership:
- Guide and support frontline staff, providing clear direction during high-pressure situations
- Foster a collaborative environment and ensure team adherence to operational protocols
- Customer Experience:
- Ensure timely and accurate communication to crews and hotel partners during disruptions
- Resolve escalated customer issues with empathy and professionalism
- Compliance & Reporting:
- Maintain compliance with airline and hospitality regulations
- Document operational decisions and provide shift reports to senior leadership
- Experience:
- 3–5 years in airline operations, hotel management, or similar leadership role
- Proven experience handling irregular operations and crisis management
- Skills:
- Strong leadership and team management abilities
- Excellent problem-solving and decision-making skills under pressure
- Effective communication and negotiation skills
- Proficiency in operational systems
- Leadership under pressure
- Operational agility
- Customer-centric mindset
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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