Director of Strategic Client Development

The Director of Strategic Client Development will actively manage existing clients to strengthen relationships and identify new opportunities to grow new and existing client relationships. This role focuses on closing a specified number of new contracts annually, renewing existing contracts, and playing a key leadership role in client relationship management and new client development. Responsibilities include client visits, entertainment, and serving as API’s senior contact and internal voice of the client. The Director will also assist with key hotel chain, management, and ownership relations as needed.

Position is hybrid, requiring a minimum of 3 days/week in our Melville, NY headquarters.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Client Development Sales:

• Grow existing accounts and expand API’s market share
• Design custom growth strategies for each account in line with overall growth plans
• Support and co-own new select destination client opportunities with business development staff, transitioning these accounts to network contracts
  
  

Client Relationship Management:

• Effectively manage assigned destination clients
• Renew existing contracts
• Develop strategies to expand wallet share with existing clients by exploring and managing new destinations not currently managed by API.
• Leverage existing contacts to convert select destinations into network accounts
• Identify risks and opportunities for growth
  
  

Day-to-Day Management:

• Build and maintain strong relationships with clients
• Understand client needs and objectives.
• Ensure client retention and satisfaction
• Manage workload effectively in a fast-paced environment, relying on extensive experience and judgment to plan and accomplish goals
• Update all client-related activity in Salesforce (opportunities, contracts, calls, and meetings) to ensure accurate sales forecasts and client touchpoints
  
  

Communication:

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Prepare reports on account status
• Present new products and services to enhance existing relationships
  
  

Market Knowledge:

• Stay updated on industry trends and competitors
• Provide insights to clients to help them stay ahead in their market
• Act as a trusted advisor by sharing relevant information and resources
  
  

Other Responsibilities:

• Perform other job duties as assigned by Senior Leadership based on client or API’s needs
• Collaborate on product or service enhancements based on client feedback
• Maintain professional behavior and attire to represent API professionally
• Adhere to work schedules and operate timely
  
  

Required Skills, Education And Experience

• Minimum 3 years of account management/sourcing experience
• At least 5 years of experience in the travel industry, working closely with airlines and/or hotels
• Bachelor’s degree in business administration, sales and marketing, or a related field
• Ability to manage workload effectively in a fast-paced environment
• Solid judgment and leadership skills
• Attention to detail and high-quality work output
• Strong presentation and communication skills
• Leadership in inter-team communication and cohesiveness
• Loyal, trustworthy, mission-driven, and self-directed with a passion for API
• Exceptional verbal and written communication skills
• Impeccable integrity, analytical skills, and strong work ethic
• Persuasive presentation skills in both small and large audience settings
• Competencies
• Strategic Thinking
• Leadership
• Client Relationship Management
• Business Acumen
• Sales and Negotiations
• Problem Solving/Analysis
• Project Management
• Financial Management
• Team Collaboration
• Adaptability
• Results Driven
• Budget Management
• Communication Proficiency
  

Compensation

Good faith compensation for this position is $70,000 - $75,000 and is commensurate with experience.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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