Social Media Manager

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Role overview

The Social Media Senior Manager, reporting to the Communications Senior Director, will lead Accolade brand storytelling on social media channels to attract and engage key audiences. Bringing Accolade’s brand voice and tone to life through writing and producing compelling content and messages, this role will create the social content that supports company campaigns, messaging pillars, and solutions as well as propose strategies for how to increase meaningful reach and engagement on our social channels.

Responsibilities:

• Social media strategy and execution for the Accolade brand for our LinkedIn, Twitter, Instagram, and Facebook communities.
• Ensure messaging and brand voice are consistent with brand objectives and visual identity while also aligning to platform best-practices and trends.
• Campaign and content integration and planning across the marketing team and other company stakeholders.
• Community monitoring and management, including responding to comments and escalation of member complaints or feedback to the appropriate internal owners.
• Share feedback and insights from our community that can inform our overall product, marketing, and customer engagement strategies. Identify, evaluate, and report performance KPIs with a strong understanding of which measurements align with business goals.
• Jointly create organic and paid brand awareness and growth strategies.
• Understand company and brand goals and then manage internal stakeholder needs across across marketing, sales, customer, member.
• Create compelling posts with copy and visuals, in partnership with the design and content marketing team.
• Optimize the social media tool for reporting and deliver a regular cadence of reports and insights that can be integrated into strategy and approach.
• Day to day management of Sprout and editorial calendar.

What we are looking for:

• Curious about the employee healthcare experience and passionate about creating a world where every person can live their healthiest life.
• Asks questions. Cares about the why. Influences the why and how.
• Experience with managing large audiences – our LinkedIn community is 45k and growing strong!
• Stays in touch with industry best practice and uses them to test and learn as appropriate; regularly evaluates the channels we have brand presence on to determine audience / brand fit.
• Proactive and has strong organizational skills.
• Possesses excellent communication skills and ability to express our company’s views creatively.
• Thrives in a fast-paced environment, managing multiple long term projects and the day-to-day hustle.
• Bachelor’s degree in Marketing/Advertising, Communications, or Journalism preferred.
• 5 years in content marketing or related field.
• Familiar with Sprout (or a similar tool).

Hiring Range

$113200-$132100

Annual

Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
• HDHP medical plan with generous employer contributions towards an HSA
• 401(k) Retirement Plan with matching employer contributions
• Open Time Off
• Generous Holiday Schedule 5 floating holidays
• 18 weeks of paid parental leave
• Subsidized commuter benefits programs
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
• 1 Volunteer days per year
• Employee Stock Purchase Plan (ESPP) w/ employee discount

We strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Pay: $105,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Seattle, WA 98101

Salary : $105,000 - $115,000