What are the responsibilities and job description for the Senior Human Resources Generalist position at Accion Labs?
HR Generalist – Payroll, Employee Engagement & Vendor Management
Location: Orlando, FL
Job Type: Full-Time
Department: Human Resources
NEED A US CITIZEN FOR THIS ROLE.
Role Summary
We are seeking an experienced HR professional to manage day-to-day human resources operations, US payroll coordination, employee engagement initiatives, and vendor relationships. The ideal candidate will have a strong understanding of US employment practices, payroll administration, employee benefits, HR compliance, and employee relations.
This role requires close collaboration with employees, managers, payroll providers, benefits vendors, and leadership to ensure efficient HR operations, a positive employee experience, and compliance with applicable federal, Florida state, and local requirements.
Key Responsibilities
- US Payroll & Benefits Administration
- Coordinate and administer US payroll processes, ensuring accurate and timely salary payments.
- Validate payroll inputs, including new hires, terminations, salary changes, bonuses, deductions, and leave adjustments.
- Coordinate payroll taxes, statutory deductions, year-end reporting, and payroll reconciliations with payroll providers.
- Administer employee benefits, including health insurance, retirement plans, paid time off, and other employee programs.
- Resolve payroll discrepancies and respond to employee queries related to compensation, deductions, and benefits.
- Maintain accurate payroll and employee records while ensuring confidentiality and data security.
- Employee Engagement & Employee Relations
- Develop and implement employee engagement, recognition, and retention initiatives.
- Organize employee activities, internal communications, team-building programs, and employee appreciation events.
- Conduct employee feedback surveys and engagement assessments; analyze results and recommend improvements.
- Support onboarding, employee orientation, performance management, and offboarding activities.
- Address employee concerns and workplace issues professionally, escalating sensitive matters when required.
- Partner with managers to promote employee satisfaction, inclusion, collaboration, and a positive workplace culture.
- Vendor Management
- Manage relationships with payroll processors, benefits providers, insurance brokers, HR technology vendors, and other HR service providers.
- Monitor vendor service quality, service-level agreements (SLAs), turnaround times, and issue resolution.
- Coordinate vendor onboarding, contract documentation, renewals, invoices, and payment follow-ups.
- Review vendor performance and identify opportunities to improve service quality and operational efficiency.
- Work with Finance, Procurement, and leadership on vendor costs, billing discrepancies, and service improvements.
- HR Operations & Compliance
- Maintain employee files, HR databases, payroll documentation, and personnel records.
- Support compliance with applicable federal and Florida employment requirements, including wage and hour rules, workplace policies, and employee recordkeeping.
- Coordinate employment eligibility verification, including Form I-9 processes.
- Support leave administration, employee policy implementation, and workplace investigations as appropriate.
- Assist with HR reporting, headcount tracking, payroll summaries, employee turnover, and engagement metrics.
- Maintain confidentiality of employee, compensation, and benefits information.
Required Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
6-10 years of relevant HR experience, including US HR operations and payroll coordination.
Practical knowledge of US payroll processes, employee benefits, and HR administration.
Experience managing employee engagement initiatives and employee relations.
Experience coordinating external vendors, payroll providers, or benefits service providers.
Knowledge of US employment practices and applicable federal and Florida regulations.
Strong communication, organizational, problem-solving, and stakeholder-management skills.
High level of integrity and discretion when handling confidential employee information.
Preferred Skills
Experience with ADP, Paychex, Gusto, UKG, Workday, or similar payroll/HRIS platforms.
Familiarity with benefits administration, open enrollment, and 401(k) plan coordination.
Experience with HR reporting, Excel, payroll reconciliation, and HR metrics.
Exposure to HR process improvement and automation.
Experience supporting a multi-state US workforce is an advantage.
Key Competencies
US Payroll Administration
HR Operations
Employee Engagement
Employee Relations
Vendor Management
Benefits Administration
HR Compliance
HRIS / Payroll Systems
Communication & Stakeholder Management
Reporting & Process Improvement
Success Measures
Payroll accuracy and on-time processing.
Timely resolution of payroll and benefits queries.
Employee engagement and retention improvements.
Vendor SLA compliance and service quality.
Accurate employee records and compliance documentation.
Improved efficiency of HR processes and employee experience.
Salary : $60,000 - $80,000