What are the responsibilities and job description for the IT Support Technician position at accesssystemsserviceops?
Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday–Friday, 8am–5pm
Access Systems, a dynamic and fast-growing company, is hiring an IT Support Technician in Waukee. This customer-facing role is focused on answering incoming support requests, troubleshooting end-user issues, documenting work clearly, and helping customers get back to work quickly. This is a great fit for someone who enjoys solving problems, talking with customers, working through a ticket queue, and learning in a fast-paced team environment. Compensation up to $24/hour.
What You'll Be Doing as an IT Support Technician:
- Work through incoming help desk tickets for customers.
- Communicate with customers by phone and email to troubleshoot issues and confirm resolution.
- Document ticket updates clearly and work with the team to escalate issues when additional support is needed.
- Work closely with Technical Account Managers and other team members to support customers and resolve issues.
What We're Looking For in an IT Support Technician:
- 1–2 years of help desk, technical support, customer service, or related experience.
- IT degree, certification, internship, or hands-on technical experience preferred.
- Strong verbal communication and customer service skills.
Join Our Team and Enjoy:
- Hands-on training with the opportunity to shadow our current technicians.
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
- Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!
At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.