What are the responsibilities and job description for the Patient Services Supervisor position at Accessia Health?
Accessia Health is a national nonprofit dedicated to removing barriers to care for individuals living with chronic and rare illnesses is seeking a dynamic Patient Services Supervisor who is passionate about leading people, optimizing processes, and improving patient experiences. This is an opportunity to lead a high-performing team, strengthen core service operations, and help shape the future of patient assistance.
This position requires on-site presence 2–3 days per week, with the remaining days eligible for remote work.
Key Responsibilities
Lead, coach, and develop Patient Services staff.
Oversee inbound/outbound calls to ensure quality, accuracy, and compliance.
Handle escalated patient issues with professionalism and timely resolution.
Monitor productivity, complete call reviews, and provide performance feedback.
Create staff schedules and ensure proper coverage based on call volume.
Conduct quality assurance audits and prepare operational reports.
Coordinate training, onboarding, and updates to policies and procedures.
Serve as the point of contact for grantors and program-related inquiries.
Collaborate with Case Management Specialists to support top-tier patient assistance.
Qualifications
Bachelor's degree required; Master's preferred.
3–5 years of progressive supervisory experience.
Experience in healthcare, call center, or customer service environment.
Strong understanding of health insurance workflows and reimbursement processes.
Excellent communication, organization, and time-management skills.
Ability to motivate teams, manage multiple priorities, and maintain accuracy.
Proficiency in Microsoft Office and Outlook.
Why Accessia Health
A mission-driven, people-centered culture.
Opportunities for professional development and leadership growth.
The chance to directly impact the lives of patients and families nationwide.
Salary : $60,000 - $68,000