Customer Service Concierge

CUSTOMER SERVICE CONCIERGE

POSITION: Customer Service Concierge

DEPARTMENT: Operations

ACCOUNTABLE TO: Operations Manager

POSITION DESCRIPTION:
The Customer Service Concierge has a primary goal of providing white glove service to
Accessa’s customers. The CSC manages the entire order entry and management process, including answering all customer questions and providing follow up to deliver on the utmost expectations.

The perfect fit of a Customer Service Concierge:

• You exude warmth, energy, and charisma.
• You love meeting new people and leave a positive impression on them.
• You thrive on the unexpected and perform patiently under stress and pressure.
• You have a passion for customer service and helping people.
• You nurture and help build upon all customer relationships.

SPECIFIC DUTIES:

• Manage incoming phone calls, emails, faxes
• Sales order entry
• Provide status of sales orders to customers
• Sales order invoicing
• Investigate complaint reports
• Maintain new color match log and process
• Maintain customer contract pricing
• File and maintain closed sales order and correspondence files
• Maintain SDS & data sheet control
• File and monitor shipping damage claims with carriers
• Provide internal sales support to outside sales team
• Provide administrative support to Management Team as necessary

Benefits include but not limited to:

• Paid Vacation, Holidays, PTO, Holidays, & Birthday Day Off (27.5 Paid days off in a calendar year).
• Medical, Dental, and Vision Insurance
• Life insurance
• Short- and Long-term disability Insurance
• 401k Plan with matching

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Arthur, IL 61911 (Preferred)

Ability to Relocate:

• Arthur, IL 61911: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $23