Customer Service Specialist- Per Diem

At Access: Supports for Living and our Access: Network partners, we help people live the healthiest and fullest lives possible - and we support our staff in doing the same. Across our family of organizations, team members work in mental health, substance use, disability, employment, housing, and family services, doing meaningful work in a collaborative and respectful environment. We offer supportive leadership, opportunities to learn and grow, competitive benefits, and the chance to build a career with purpose. If you’re looking for work that matters and a team that values what you bring, the Access Network is a great place to be.

Location: Poughkeepsie, NY On Site

Hours - Per Diem flexible hours (8 to 24 hours weekly)

Rate of pay: $22.00 per hour

Overview Of Primary Responsibilites

In this role you will:

• Be customer focused, able to multi-task in a high volume community counseling center
• Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments
• Answering phones, directing calls and taking messages
• Scanning to electronic healthcare record, copying, filing, and archiving charts
• Submitting emails
• Perform other duties as assigned
  
  

Qualifications

The ideal candidate will:

• Have a minimum 1 year in a clerical support role
• Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records.
• Possess excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus
  
  

Primary Functions

• Answering Calls
• Emailing
• Faxing
• Co-Pay collection
• Mail Processing
• Appointment Scheduling
• Registration of new clients
  
  

Additional Functional / Organizational Support

• Assignments may be determined at a future date
  
  

Qualifications And Attributes

The ideal candidate will:

• Have a minimum 1 year in a clerical support role
• Have computer skills and experience working with electronic health records
• Possess excellent communication, customer service, and organizational skills
• Bilingual English and Spanish speaking a plus
  
  

Education And Experience

• High School Diploma or GED
  
  

Physical Characteristics

• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Must be capable to move throughout work day and follow people served throughout community
• Work alongside co-workers within 3 feet
• Must be able to move in tight spaces
• Occasional lifting of > _25 pounds
  
  

EEO Employer