Director of Crisis Intervention Services

Are you a leader of behavioral health in crisis counseling, suicidal intervention, and crisis family supports? Does your passion for service express itself through providing person-centered, trauma informed, crisis care? Do you have a demonstrated record of successful supervisory experience and organizational management, with a collaborative and solutions-oriented mindset?

Access Services is hiring a Director of Crisis Intervention Services to lead the management, organization and daily operations of the Mobile Crisis Program of Montgomery County, PA with oversight of partnership programs.

The office base for the Director of Crisis Intervention Services is in Plymouth Meeting, PA. The Director will oversee quality of crisis service offered, the daily operations of the program, the onsite scheduling, direct weekly supervision support to the Associate & Assistant Directors, and education of the crisis workers to help ensure that the program objectives are being met, accurate documentation is maintained, and the services provided are helpful to those receiving them. As Director of Crisis Intervention Services, you will assist to educate and create public awareness of the program and pursue collaborative relationships with other organizations to support the best outcomes for individuals and families experiencing crisis.

Requirements

Essential Responsibilities of the Director of Crisis Intervention Services:

• Provide overall management, organization and daily operational oversight of the Mobile Crisis Program to maintain excellence of services provided to Montgomery County, PA while maintaining compliance to all Access Services policies, procedures, and philosophy of care.
• Ensure excellence in partnerships including MCORT, law enforcement relationships, CCBHC and ICWC relationships, and others.
• Maintain effective communication with the Senior Director, Vice President, and other Behavioral Health division leaders.
• Report any operational, staff or individual concerns according to Access Services established policies and procedures.
• Partner closely with the Peer Support/Teen Talk Warmlines to ensure mutual support and shared referrals.
• Perform telephone counseling and mobile crisis support as needed.

Fiscal:

• Partner with fiscal team to track revenue and expenses and ensure accurate claims through accuracy in data entry.

Personnel Management and Staff Development:

• Supervise the Associate and Assistant Directors in individual and group settings, and oversee the interview, hiring, training, quarterly coaching, and development of crisis workers.
• Ensure adequate overnight coverage, training of overnight staff, and monitoring of overnight productivity.
• Lead from a position of vision and strategy to support the program to respond to environmental needs and changes, to grow in advance of opportunity, and to always be ready for change.

Collaboration:

• Promote the Mobile Crisis Program within the community in partnership with other program leaders and with the Culture and Engagement Department.
• Seek to partner with others in the community to ensure the best possible support for families and individuals in crisis and to build stronger communities.

Work Schedule:

• Full Time: Schedule flexible - as determined by required meetings and coverage to the program, including evening and some weekend support. Mobile Crisis offers 24/7 support, with 24/7 staffing in office.
• Regular and predictable attendance required.

Requirements and Qualifications of the Director of Crisis Intervention Services

Education: Bachelor's degree in psychology, social work or other human services related field is required; Masters degree in a related degree is preferred.

Certification: While not required, Licensure in social work or counseling is preferred; Certification in counseling also preferred.

Experience: Three years of experience within the organization, administration, systems, and leadership of a crisis program are required. (Examples: a 24-hours crisis program, shelter, or residential treatment facility.)

Knowledge, Skills, and Abilities:

• Skilled in crisis counseling and suicide intervention.
• Knowledge of the helping relationship, principles of wellness and recovery, family systems therapy, CASSP principles, support principles for co-occurring populations and concepts of therapeutic intervention including brief therapy.
• Extensive knowledge of mental illness, with knowledge of mental health and intellectual disabilities systems.
• Ability to embrace a recovery/resilience orientation and person-centered approach to all work with individuals served.
• Ability to maintain a cooperative and caring attitude toward others.
• Demonstrated progression of management responsibilities.
• Demonstrated ability to effectively work as part of a team.
• Ability to be solution-focused and to make sound, quick decisions.
• Ability to help individuals meet their plan objectives.
• Ability to plan, supervise, and direct the work of others.
• Ability to establish and maintain effective working relationships with county and state officials, individuals, their families, and the general public.
• Ability to exercise good judgment and discretion in applying and interpreting laws, rules, and policies governing Access Services.
• Excelling flexibility, creativity, and problem-solving skills.
• Ability to express ideas succinctly, both orally and in writing.
• Ability to communicate well over the telephone.
• Ability to de-escalate crisis situations through telephone counseling and mobile intervention. Knowledge of wellness and recovery action plans, principles of assertive outreach, trauma-informed care, and motivational interviewing are preferred.
• Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies

Essential Working Conditions/Physical Demands:

Work in a standard office environment, and utilize desktop computer equipment on a daily basis.

Able to lift or move items associated with sedentary work and light work (exerting up to 20 lbs.)

Routinely travel to offsite locations and regional office locations using personal vehicle as necessary.

Benefits

Salary:

• $70,000-$75,000

Our full-time comprehensive benefits package includes:

• Health, Vision, Rx, & Dental insurances, HSA/FSA, 401k program.
• Tuition Reimbursement.
• 20 Days PTO (vacation, sick days), 7 paid holidays, 2 floating holidays
• Mileage/Toll Reimbursement, paid travel time between worksites.
• Life Insurance, Short/Long Term Disability, Catastrophic Sick Leave, Paid Parental Leave.
• Employee Assistance Program (telehealth/in person).
• Referral Bonuses up to $750 per hire.
• College tuition discounts, Credit Union perks, retail discounts.

Access Services is an Equal Opportunity Employer

#DMC9

TRIAD7