What are the responsibilities and job description for the Onsite Community Association General Manager position at Access Management?
General Manager (On-Site) – HOA
Essential Duties & Responsibilities
The duties listed below represent typical responsibilities associated with this position. Not all duties may be assigned to every General Manager, and additional responsibilities may be assigned as needed.
• Oversee the daily operation and administration of the community association in accordance with the management agreement, governing documents, and the Association’s policies and procedures.
• Serve as the primary liaison between the Board of Directors, homeowners, and the management company, ensuring clear communication and timely follow-up on community matters.
• Execute administrative and operational directives as requested by the Board of Directors and in accordance with the management agreement.
• Develop, implement, and maintain community management tools, including but not limited to annual calendars, action lists, timed agendas, committee charters, procurement procedures, resolution tracking, RFP matrices, and operating budgets.
• Review monthly financial statements and reports, ensuring that management summaries are accurate and presented to the Board of Directors in a timely manner.
• Oversee covenant compliance, including performing or coordinating community inspections, issuing violation notices, and administering the enforcement process in accordance with governing documents and applicable regulations.
• Provide recommendations to the Board of Directors and committees regarding capital improvements and major expenditures necessary to maintain the community’s appearance, infrastructure, and overall operations.
• Monitor assessment delinquency reports and collection processes, coordinating with accounting staff and legal counsel when necessary.
• Attend Board meetings, committee meetings, and community events as required by the management agreement or as directed by the Board.
• Prepare and distribute Board meeting packages in accordance with established timelines and standards.
• Ensure the Board of Directors is informed of any legal actions or matters involving the Association and coordinate with legal counsel as necessary.
• Maintain organized and accurate records, including unit files, contracts, vendor agreements, and operational documentation related to the Association.
• Assist the Board of Directors and Architectural Review Board (ARC) with the architectural review process and conduct inspections as needed.
• Maintain and update the resident database, ensuring all owner and tenant information remains accurate and current.
• Manage vendor relationships, including procurement, contract negotiation, service oversight, and performance evaluation.
• Coordinate inspections of buildings, amenities, and common areas, ensuring proper maintenance and timely follow-up on repairs or deficiencies.
• Oversee the accounts payable process in accordance with company and corporate accounting procedures.
• Coordinate with Food & Beverage leadership, including the Executive Chef and Front-of-House Manager, regarding the operation of dining or hospitality services when applicable.
• Perform other duties as assigned to support the effective management of the community.
________________________________________
Additional Duties & Responsibilities if applicable.
• Adhere to Access Management’s Service Standards and promote a culture of exceptional customer service.
• Conduct all business activities with the highest level of professionalism, integrity, and ethical standards.
• Support operational workflow by assisting with additional tasks as needed to meet deadlines and organizational goals.
• Participate in meetings, training sessions, and workgroups to ensure alignment with company policies, regulatory requirements, and industry best practices.
• Ensure all safety protocols and procedures are followed while performing assigned duties.
• Comply with all company policies, standard operating procedures, and regulatory requirements.
• Assist with special projects, initiatives, and operational improvements as assigned.
Essential Duties & Responsibilities
The duties listed below represent typical responsibilities associated with this position. Not all duties may be assigned to every General Manager, and additional responsibilities may be assigned as needed.
• Oversee the daily operation and administration of the community association in accordance with the management agreement, governing documents, and the Association’s policies and procedures.
• Serve as the primary liaison between the Board of Directors, homeowners, and the management company, ensuring clear communication and timely follow-up on community matters.
• Execute administrative and operational directives as requested by the Board of Directors and in accordance with the management agreement.
• Develop, implement, and maintain community management tools, including but not limited to annual calendars, action lists, timed agendas, committee charters, procurement procedures, resolution tracking, RFP matrices, and operating budgets.
• Review monthly financial statements and reports, ensuring that management summaries are accurate and presented to the Board of Directors in a timely manner.
• Oversee covenant compliance, including performing or coordinating community inspections, issuing violation notices, and administering the enforcement process in accordance with governing documents and applicable regulations.
• Provide recommendations to the Board of Directors and committees regarding capital improvements and major expenditures necessary to maintain the community’s appearance, infrastructure, and overall operations.
• Monitor assessment delinquency reports and collection processes, coordinating with accounting staff and legal counsel when necessary.
• Attend Board meetings, committee meetings, and community events as required by the management agreement or as directed by the Board.
• Prepare and distribute Board meeting packages in accordance with established timelines and standards.
• Ensure the Board of Directors is informed of any legal actions or matters involving the Association and coordinate with legal counsel as necessary.
• Maintain organized and accurate records, including unit files, contracts, vendor agreements, and operational documentation related to the Association.
• Assist the Board of Directors and Architectural Review Board (ARC) with the architectural review process and conduct inspections as needed.
• Maintain and update the resident database, ensuring all owner and tenant information remains accurate and current.
• Manage vendor relationships, including procurement, contract negotiation, service oversight, and performance evaluation.
• Coordinate inspections of buildings, amenities, and common areas, ensuring proper maintenance and timely follow-up on repairs or deficiencies.
• Oversee the accounts payable process in accordance with company and corporate accounting procedures.
• Coordinate with Food & Beverage leadership, including the Executive Chef and Front-of-House Manager, regarding the operation of dining or hospitality services when applicable.
• Perform other duties as assigned to support the effective management of the community.
________________________________________
Additional Duties & Responsibilities if applicable.
• Adhere to Access Management’s Service Standards and promote a culture of exceptional customer service.
• Conduct all business activities with the highest level of professionalism, integrity, and ethical standards.
• Support operational workflow by assisting with additional tasks as needed to meet deadlines and organizational goals.
• Participate in meetings, training sessions, and workgroups to ensure alignment with company policies, regulatory requirements, and industry best practices.
• Ensure all safety protocols and procedures are followed while performing assigned duties.
• Comply with all company policies, standard operating procedures, and regulatory requirements.
• Assist with special projects, initiatives, and operational improvements as assigned.