Director of Client Services

Description

Job Summary:

This position reports to the Senior Vice President of US Operations with Access Healthcare. The Vice President of Client Services will be responsible for overall success of the client (payers) engagement, guiding it from inception through development and providing continuity for the client.

This individual must be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills, able to quickly establish credibility and rapport with a broad set of senior executives.

Supervisory Responsibilities:

This position has direct supervisory responsibilities including all team members reporting up into this role.

Duties/Responsibilities:

• To be the central point of contact for the customer from Access Healthcare to ensure we exceed customer expectations and retain highest customer satisfaction. This individual will serve as a client advocate ensuring all client expectations are fully understood and executed within Access and to ensure the client understands the value provided by Access Healthcare.
• To be a growth agent for the organization by executing incremental growth plans and new revenue acquisition from existing clients assigned. To become the trusted advisor of the customers (that will be part of the individual’s portfolio) and be able to shape opportunities and drive value to the client for all their needs.
• To collaborate with internal operations leadership, solution team and finance teams to develop and submit client value proposals.
• To work closely with both onshore, offshore leadership and operational teams to ensure optimal performance outcomes for assigned clients.
• To ensure adherence of client governance meetings by establishing and conducting regular business meetings with the client and internal operational stakeholders. Coordinate regular Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) with client, service delivery and business development.
• Ongoing engagement with client exposing them to Access Healthcare’s expanding capabilities and product offerings, with a keen eye towards gathering product & market intelligence and driving value in solving client challenges. In the process, to grow the revenue base with the client.
• Performs other related duties as assigned.

Qualifications

Required Skills/Abilities:

• Excellent client relationship and process management skills.
• Analytical and critical thinking skills.
• Proven analytical and root cause analysis capabilities.
• Attention to detail and accuracy.
• Excellent writing, communication skills and strong interpersonal skills.
• Ability to organize and prioritize multiple projects, activities, and deadline.
• Must be self-motivated and able to work autonomously.
• Ability to create and develop relationships at all levels.

Education and Experience:

• Bachelor's degree in related discipline or equivalent experience required.
• Must have a minimum 10 years of payer services experience working in a global delivery model.
• Prefer, but not required, participation in revenue cycle operational platform groups such as HFMA or AAHAM or other recognized professional associations.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Proficiency with Electronic Health Records

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.