Clinical Applications & EHR Training Specialist

Clinical Applications & EHR Training SpecialistPosition Summary

The Clinical Applications & EHR Training Specialist is responsible for developing, coordinating, and delivering training programs for clinical and administrative staff across Access Health Care Physicians. This role serves as the subject matter expert and trainer for Caretracker and eClinicalWorks (eCW), ensuring employees are proficient in system workflows, documentation standards, and operational processes.

The Specialist provides onboarding and ongoing education, supports system adoption initiatives, develops training materials, assists with workflow optimization, and collaborates closely with Operations, Clinical Leadership, Revenue Cycle, and IT teams to promote efficient and compliant use of electronic health record systems.

Essential Duties and Responsibilities

• Deliver instructor-led, virtual, and one-on-one training for new and existing employees on Caretracker and eClinicalWorks (eCW).
• Develop, revise, and maintain training manuals, workflow guides, reference materials, videos, and job aids.
• Coordinate and conduct new-hire EHR onboarding and competency assessments.
• Travel to office locations throughout the organization to provide in-person support, coaching, and retraining as needed.
• Evaluate training effectiveness and recommend process improvements to increase user proficiency and system adoption.
• Act as a subject matter expert for Caretracker and eCW workflows, documentation standards, scheduling, patient registration, care coordination, and revenue cycle functions.
• Identify knowledge gaps and develop targeted training plans for providers, clinical staff, front office staff, and billing personnel.
• Partner with Operations, Clinical Leadership, and IT teams to support system updates, upgrades, workflow changes, and new initiatives.
• Assist users with troubleshooting workflow and application-related issues and coordinate with IT for technical resolution when appropriate.
• Monitor compliance with organizational policies, HIPAA regulations, documentation standards, and quality requirements.
• Support implementation of new workflows, software enhancements, and process improvement initiatives.
• Participate in special projects related to training, quality improvement, practice operations, and system optimization.

Qualifications

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.

Education and Experience

Required

• High School Diploma or GED.
• Minimum of 2 years of healthcare operations, medical office, EHR training, clinical support, practice management, or related experience.
• Experience training or supporting users in an EMR/EHR environment.
• Working knowledge of clinical and administrative healthcare workflows.

Preferred

• Associate's or Bachelor's degree in Healthcare Administration, Health Information Management, Nursing, Business, Education, or related field.
• Experience with Caretracker and/or eClinicalWorks (eCW).
• Experience supporting multi-site physician practices.
• Knowledge of front office, back office, referral management, scheduling, billing, and revenue cycle processes.
• Experience creating training materials, user guides, and workflow documentation.
• Experience with population health, quality initiatives, HEDIS, value-based care, or managed care programs.

Knowledge, Skills, and Abilities

• Strong presentation, facilitation, and public speaking skills.
• Ability to train diverse audiences including physicians, advanced practice providers, clinical staff, and administrative personnel.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to simplify complex workflows and technical concepts for end users.
• Ability to analyze workflow challenges and recommend practical solutions.
• Strong customer service focus and ability to build positive working relationships.
• Ability to work independently while managing multiple priorities.

Computer Skills

• Advanced proficiency with EHR/EMR systems.
• Preferred experience with Caretracker and eClinicalWorks (eCW).
• Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and Teams.
• Ability to create training presentations, reference guides, and educational content.
• Basic troubleshooting and issue escalation skills.

Physical Demands

• Frequently required to sit, stand, walk, reach, speak, and hear.
• May occasionally lift and/or move up to 15 pounds.
• Ability to travel between office locations throughout the organization.

Work Environment

• Professional office and healthcare practice environment.
• Frequent interaction with providers, clinical staff, and administrative personnel.
• Moderate travel to provider offices and operational locations throughout the organization using personal transportation.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• EMR Trainer: 1 year (Required)
• Customer support: 1 year (Preferred)
• eClinicalWorks: 1 year (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $20