What are the responsibilities and job description for the Office Manager position at Access Garage Door?
Office Manager / Operations Coordinator
About Us:
For nearly 30 years, our family-owned garage door service company has been a trusted name in the Upstate South Carolina community. We pride ourselves on top-tier service, family values, and a strong local reputation. We are currently a tight-knit team of 4 field technicians, but we are actively growing. We are looking for an ambitious, self-motivated, and competitive Office Manager who isn't just looking for a "desk job," but wants to play a crucial role in scaling our business to the next level.
Position Overview:
As our Office Manager, you will be the heartbeat of our daily operations. You will directly support our field technicians, manage customer logistics, and optimize our day-to-day workflow. This role requires a high-energy individual who takes extreme ownership of their work, thrives in a fast-paced environment, and loves the challenge of building and improving systems as we grow.
Key Responsibilities:
- Dispatching & Logistics: Efficiently schedule and dispatch field technicians to maximize service density and response times.
- Technician Support: Act as the primary point of contact for our 4 field technicians, ensuring they have the documentation, customer details, and support needed to succeed on-site.
- Inventory & Ordering: Manage and track inventory levels; place precise and timely orders for parts and equipment to ensure seamless service delivery.
- Vendor Relations: Maintain and strengthen existing relationships with our suppliers and vendors to ensure best pricing and reliable supply chains.
- Customer Communication: Handle incoming calls, schedule appointments, resolve customer inquiries with a high degree of professionalism, and follow up to ensure total satisfaction.
- Administrative Growth: Help streamline billing, invoicing, and office workflows as the company expands.
Who You Are:
- Self-Motivated & Driven: You don’t wait to be told what to do. You see a problem, fix it, and naturally look for ways to make things run smoother.
- Competitive Spirit: You enjoy hitting goals, optimizing efficiency, and helping the team "win" every day.
- Highly Organized: You can juggle dispatching, vendor calls, and inventory tracking without dropping the ball.
- A Master Communicator: You are professional, clear, and empathetic, whether you’re talking to a high-priority vendor, a technician in the field, or a homeowner.
- Tech-Savvy: Comfortable utilizing or learning modern scheduling/CRM software and basic spreadsheet tools.
Compensation & Benefits:
- Salary Range: $40,000 – $50,000 / year (depending on experience)
- Schedule: Monday – Friday, 7:30 AM – 3:30 PM (Great work-life balance with no weekends!)
- Paid Time Off (PTO): 1 week of PTO accrued over the first year.
- Growth Opportunity: Direct access to company leadership with a clear path for professional and financial growth as the business scales.
Salary : $40,000 - $50,000