What are the responsibilities and job description for the inside sales / customer service person position at Access Door/Access Architectural Hardware?
Company Description Access Door / Access Architectural Hardware is a U.S.-based company with over 100 years of experience manufacturing and distributing premium push-pull hardware for the commercial aluminum, wood, and glass door industry. The company offers a wide range of products, including custom push-pull handles, ladder pulls, locking ladder pulls, mechanical panics for glass doors, and electronic egress and access control devices. Access Door focuses on durable, high-quality solutions that support commercial construction and architectural projects. Team members contribute to a long-established reputation for reliability, product expertise, and responsive customer support. For more information, applicants can visit www.accessdoor.us or call 319-526-7705.
Role Description This is a full-time, on-site Inside Sales / Customer Service role based in Keokuk, IA. The person in this role will handle incoming customer inquiries by phone and email, provide product information, and prepare quotes for commercial door hardware solutions. Daily responsibilities include processing orders, tracking shipments, and coordinating with production and logistics to ensure on-time delivery. The role also involves proactive outreach to existing and potential customers, supporting lead generation efforts, and maintaining accurate records in the CRM or order management system. The team member will resolve customer issues, support warranty and return requests, and contribute to a positive, professional customer experience.
Qualifications
Role Description This is a full-time, on-site Inside Sales / Customer Service role based in Keokuk, IA. The person in this role will handle incoming customer inquiries by phone and email, provide product information, and prepare quotes for commercial door hardware solutions. Daily responsibilities include processing orders, tracking shipments, and coordinating with production and logistics to ensure on-time delivery. The role also involves proactive outreach to existing and potential customers, supporting lead generation efforts, and maintaining accurate records in the CRM or order management system. The team member will resolve customer issues, support warranty and return requests, and contribute to a positive, professional customer experience.
Qualifications
- Inside Sales and Lead Generation skills to manage inquiries, develop opportunities, and support revenue growth.
- Customer Service and Customer Satisfaction skills to respond promptly, resolve issues, and build long-term relationships.
- Strong Communication skills, including clear phone and email communication and active listening.
- Basic proficiency with computers and office software (e.g., CRM systems, email, spreadsheets, and order entry tools).
- Ability to learn technical product information and explain commercial door hardware solutions to customers.
- High attention to detail, accuracy in order processing, and strong organizational skills.
- Ability to work on-site in Keokuk, IA, collaborate with team members, and support a fast-paced environment.
- Previous experience in inside sales, customer service, or a related role; experience in hardware or building materials is a plus.