What are the responsibilities and job description for the FULL-TIME SERVICE CENTER SPECIALIST position at Access Community Credit Union?
As part of our team, you will be eligible to receive the following benefits:
· 401(k) with company match
· Health, Dental and Vision insurance
· PTO & Sick leave
· Performance-based incentives
Position Summary
Our Service Center Specialists provide high-quality service and support to members by phone, resolving routine requests and complex issues that require research and problem-solving. This role supports electronic and payment channels (including mobile and online banking), researches account activity, processes common transactions, and documents member interactions. A focus on achieving one-call resolution is essential, as Service Center Specialists are expected to take ownership of each member’s needs and ensure their concerns are fully addressed. You will play a key part in building long-term member relationships while upholding the mission and service standards of ACCU. If you enjoy helping people and thrive in a service-focused environment, we encourage you to apply and become part of our ACCU team.
Qualifications
· High school diploma or equivalent required
· Excellent interpersonal, written, and verbal communication skills; strong listening skills and ability to ask effective, probing questions.
· Strong work ethic and ability to manage multiple priorities in a fast-paced environment.
· Professional, friendly phone presence; ability to build rapport and provide a positive member experience.
· Ability to learn and navigate new software and systems quickly.
· Experience in a financial institution, credit union, or banking environment preferred.
· Demonstrated success in consultative selling/cross-selling in a service role.
· Bilingual a plus
Work Environment
· The role is office-based in a busy, fast-paced setting.
· Ability to sit for extended periods and perform multiple tasks while using a computer and phone simultaneously.