Clinical Operations Manager

Job Title: Manager, Clinical Operations

Job Status: Full-time

Job Summary: Under limited supervision, the Manager of Clinical Operations serves as part of the Community Health and Research Center (CHRC) leadership team and is responsible for managing all clinical activities of the CHRC Medical Clinics Provides oversight of staff, evaluates the programs overall effectiveness to ensure its consistency with the agency’s purpose, approach, policies and procedures. Uses specialized knowledge in office administration and skills obtained through experience, specialized training or certification to coordinate and/or oversee full range of clinical and administrative services for the organization, with a focus on growth in clinical revenue and services. Must maintain a high level of confidentiality and is responsible for the training and compliance of the HIPAA laws.

Essential Duties and Responsibilities:

• Working with ACCESS and CHRC leadership team, plan and implement strategies to improve health programming and clinical operations
• Responsible for the smooth operation of the Maple, Macomb and Mobile clinics, as well as all community health clinical initiatives and events
• Facilitate effective service integration between clinics and other CHRC and ACCESS divisions
• Working with fiscal team, manage funds from clinic revenue cycle and diversified funding sources, evaluating services and billing to ensure clinic sustainability and growth
• Participate and/or lead grant writing, submission, and reporting to support clinic, CHRC, and ACCESS initiatives
• Develop and maintain productive relationships with funders, community partners, and other stakeholders
• Monitor, evaluate and report on program impact, identify gaps in service delivery and opportunities for continuous improvement and implement changes accordingly
• Plan, assign, monitor and manage the work of others
• Coach and mentor subordinates
• Lead quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals
• Ensure program goals are met in accordance with funding requirements and quality standards
• Advocate on behalf of client when providing necessary referrals and contacts with other departments, agencies and companies
• Develop, implement and monitor effective programs
• Monitor the health needs of the agency’s target populations and adapt operations as necessary
• Assure smooth operations and communication between intake, billing, referrals, ACCESS and clinic operations
• Complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports
• Monitor budgets
• Interpret, apply and recommend changes to policies and procedures of assigned functional unit
• Attend and participate in all meetings (including management meetings) related to assigned functional unit and/or projects which may include attending community-based meetings and maintaining community relationships
• Ensure licensing and credentialing standards are met and maintained
• Develop policies and procedures in conjunction with staff and providers that are based on federal, state and county guidelines
• Must participate in all audits
• Follow the funding sources requirements and the Commission on Accreditation of Rehabilitation Facilities (CARF) standards applicable to the services provided
• May perform functions of a direct report in their absence or as needed
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Advanced concepts, principles and practices of office management
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Grant writing
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Promote excellent customer service
• Develop, implement and maintain office policies and procedures
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing
• Establish and maintain effective working relationships at all levels of the organization and within the communities served
• Speak and write in English
• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency; protect patient confidentiality per policies and procedures

Educational/Previous Experience Requirements:

• Minimum Degree Required:
• Bachelor’s degree
• Master’s degree preferred
• Required Disciplines:
• Health Administration, Business Administration or related field

~and~

• At least 3 to 5 years of management experience or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel, up to 10%

Working Environment: Climate controlled office