What are the responsibilities and job description for the Call Center Representative/Dispatcher/Scheduler/Quality Control position at Access 2 Interpreters?
Dispatcher/Scheduler/Quality Control 7am - 3pm ($20.00/hr)
We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.
We want someone who
Responsibilities And Duties
Upon hire, our candidate will
We need someone who
Our employee benefits include
We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.
We want someone who
- Has a keen eye for detail and an eagerness to learn
- Is flexible and can keep up in a fast-paced environment
- Is a team player
- Takes initiative and can multi-task
- Communicates professionally and efficiently in person and over the phone
Responsibilities And Duties
Upon hire, our candidate will
- Manage a high volume of phone calls
- Schedule multilingual interpreters for assignments
- Conduct inspections and ensure quality control
- Collect, enter, and analyze data
- Submit reports
- Monitor and review progress and accuracy
- Complete a background check and pass a drug screen
We need someone who
- Has a high school diploma and customer service/dispatch experience
- Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
- Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
- Is willing to work from the office
Our employee benefits include
- Paid holidays after 90 days
- Ten (10) days of Paid Time Off after 90 days
- Medical, Dental, Vision, and Life
- 401K and Profit Sharing
- Free parking
Salary : $20