What are the responsibilities and job description for the Call Center Representative/Dispatcher/Scheduler/Quality Control 7am - 3pm ($22.00/hr) position at Access 2 Interpreters, LLC.?
Dispatcher/Scheduler/Quality Control 7am - 3pm ($22.00/hr)
We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.
We want someone who
- Has a keen eye for detail and an eagerness to learn
- Is flexible and can keep up in a fast-paced environment
- Is a team player
- Takes initiative and can multi-task
- Communicates professionally and efficiently in person and over the phone
If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.
Responsibilities and Duties
Upon hire, our candidate will
- Manage a high volume of phone calls
- Schedule multilingual interpreters for assignments
- Conduct inspections and ensure quality control
- Collect, enter, and analyze data
- Submit reports
- Monitor and review progress and accuracy
- Complete a background check and pass a drug screen
Qualifications and Skills
We need someone who
- Has a high school diploma and customer service/dispatch experience
- Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
- Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
- Is willing to work from the office
Benefits
Our employee benefits include
- Paid holidays after 90 days
- Ten (10) days of Paid Time Off after 90 days
- Medical, Dental, Vision, and Life
- 401K and Profit Sharing
- Free parking
Salary : $22