Premium Assistance (PA) Investigation Customer Service Associate

Premium Assistance (PA) Investigation Associate

Location: San Antonio (location is non-negotiable)

The Premium Assistance (PA) Investigation Associate reviews documentation and determines cases for program eligibility and communicates with clients and employers.

Responsibilities Include:

Conducts research and performs investigations to obtain all pertinent information for case evaluation

• Analyze case documentation to ensure members qualify for Premium Assistance

• Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement

• Contacts PA members to request necessary information when a change was identified, or when a document received is not valid

• Responds to incoming calls from clients and/or employers

• Observes professional standards of conduct, including attendance, professional behavior and dress code

• Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members

• Identify and communicate process improvements

• Multi-tasking ability to prioritize work with time constraints

• Experience in critical thinking, and problem solving

• Ability to work with multiple personnel under minimal supervision

• Completes or exceeds daily goals

• Assist management with escalations, assist with training new agents

• Performs other duties as assigned

Job Requirements:

• Working hours consist of Monday through Friday, 7:00 a.m. to 4:00 p.m. CST

• Possible voluntary overtime available Monday through Saturday

Basic Qualifications:

• Minimum 1 years’ experience in a customer service and/or contact center environment

• Minimum 2 years’ experience with Microsoft Office Suite

Preferred Qualifications:

• Excellent problem- solving skills

• Ability to manage workflows

• Strong interpersonal skills

• Exceptional verbal and written communication skills

• Strong attention to detail

• Excellent analytical skills

• Must be able to work with minimal supervision

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 06/05/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $21.68 to $40.53

Cleveland $20.10 to $32.40

Colorado $21.68 to $35.00

District of Columbia $23.13 to $37.26

Illinois $20.10 to $35.00

Maine $18.51 to $29.81

Maryland $21.68 to $35.00

Massachusetts $21.68 to $37.26

Minnesota $21.68 to $35.00

New York $20.10 to $40.53

New Jersey $23.13 to $40.53

Virginia $20.10 to $37.26

Washington $23.13 to $37.26

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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