Premium Assistance Customer Service Rep.

Contractor Opportunity: Premium Assistance Customer Service Rep.

Location: Onsite - San Antonio, TX

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: BCforward

Start Date: 7/9/2026

Duration: 6 Months with potential for extension

About The Role

• We are seeking qualified contractors to fulfill the role of a Premium Assistance Customer Service Rep. who will play a critical role in ensuring program eligibility for members by reviewing documentation, conducting investigations, and maintain strong communication with clients and employers.
• This position requires analytical thinking, attention to detail, and the ability to manage multiple priorities in a fast-paces environment.
• This opportunity is open to individuals located in San Antonio, TX and/or surrounding areas.
• Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.
  
  

Key Responsibilities

Core Duties

• Conduct research and investigations to gather all necessary information for case evaluations
• Review and analyze client documentation (e.g., paystubs) to determine eligibility for monthly reimbursement
• Communicate with PA members and employers to request missing or invalid documentation and clarify changes
• Respond to incoming calls and inquiries from clients and employers while maintaining professional standards
  
  

Deliverables or Project Scope

• Ensure accurate and timely eligibility determinations for Premium Assistance cases
• Meet or exceed daily productivity goals and assist with escalations as needed
• Support process improvements and contribute to training new team members
• Maintain compliance with professional standards
  
  

Collaboration Tools or Platforms

• Case Management Software for documentation review and case tracking
• Microsoft Office Suite for communication and collaboration, task reviews and updates
  
  

Qualifications

High School Diploma or GED equivalent

• Minimum of 2 years' experience in customer service and/or contact center
• Minimum of 1 year experience with Microsoft Office
• Proficient computer skills and data entry skills
  
  

Preferred Qualifications

• Strong problem-solving and analytical skills
• Ability to manage workflows and prioritize tasks effectively
• Exceptional interpersonal skills for building professional relationships
• Experience in critical thinking and process improvement initiatives
• Bilingual (Spanish) a plus
  
  

Additional Information / Requirements

• Must be comfortable handling confidential information and maintaining compliance with company policies
• Basic computer applications and data entry
  
  

Schedule / Operating Hours

• Monday through Friday
• 8-hour shift per day between the hours of 7:00 AM to 4:00 PM CST
• Voluntary Overtime may be available Monday through Saturday
  
  

How To Apply

• Please register and submit your resume at Avature Contractor Exchange.
• Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps.
  
  

Compliance Notes

• This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
• The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
• Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
• Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
• Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
• Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information
• California residents or those planning to work from Los Angeles County should review additional notifications here.
• Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
  
  

Compensation Disclosure

• Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.
• As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.
• We anticipate this contractor role will be posted until 6/15/2026.
• BCforward offers a competitive suite of benefits including medical, dental, vision, life, long-term disability, a 401k plan, bonus opportunities, paid holidays, and paid time off.
• See more information on our benefits by clicking here: https://www.bcforward.com/bcforward-benefits/
  
  

Location

Hourly Range

California

$20.00 – $25.00

Colorado

$18.50 – $23.00

Cleveland

$17.00 – $21.00

District of Columbia

$22.00 – $27.00

Illinois

$18.50 – $22.50

Maryland

$19.50 – $24.00

Massachusetts

$21.00 – $26.00

Minnesota

$19.00 – $23.00

New York

$21.00 – $26.00

New Jersey

$20.00 – $25.00

Washington

$21.50 – $26.50

Drug-Free Workplace

• Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.
• The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
  
  

Equal Employment Opportunity Statement

• Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
• Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
• Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
• Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.