What are the responsibilities and job description for the Customer Service Call Center Specialist position at Accenture?
Contractor Opportunity : Customer Service Service Associate (On-Site)
Location: Onsite - San Antonio, TX
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: BCforward
Start Date: 8/3/2026
Duration: 6 Months with potential for extension
About the Role
We are seeking qualified contractors to fulfill the role of a Customer Service Center Associate who communicates with clients and assists with general program questions.
This on-site opportunity is open to individuals located in San Antonio, TX and/or surrounding areas.
Contractors will be engaged and paid by a third-party payroll supplier, BCforward , which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Core Duties
Reviews and evaluates client information such as paystubs and other documentation to determine eligibility for monthly reimbursement
Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
Responds to incoming calls from clients and/or employers
Observes professional standards of conduct, including attendance, professional behavior and dress code Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
Identify and communicate process improvements
Multi-tasking ability to prioritize work and work under time constraints
Experience in critical thinking, and problem solving
Ability to work with multiple personnel under minimal supervision
Completes or exceeds daily goals – assist management with escalations
Assist with training new agents.
Performs other duties as assigned.
Deliverables or Project Scope
Ensure accurate and timely eligibility determinations for Premium Assistance cases
Meet or exceed daily productivity goals and assist with escalations as needed
Support process improvements and contribute to training new team members
Maintain compliance with professional standards
Collaboration Tools or Platforms
Case Management Software for documentation review and case tracking
Microsoft Office Suite for communication and collaboration, task reviews and updates
Qualifications
High School Diploma or GED equivalent
Minimum of 1 year experience in customer service and/or contact call center experience
Minimum of 1 year experience with Microsoft Office
Preferred Qualifications
Ability to manage workflows and prioritize tasks effectively
Bilingual (Spanish)
Exceptional interpersonal skills for building professional relationships
Experience in critical thinking and process improvement initiatives
Strong attention to detail
Must be able to work with minimal supervision
Additional Information / Requirements
Must be comfortable handling confidential information and maintaining compliance with company policies
Basic computer applications and data entry
Schedule / Operating Hours
Monday through Friday
8-hour shift per day between the hours of 7:00 AM to 4:00 PM CST
How to Apply
Please register and submit your resume at Avature Contractor Exchange . Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps .
Compliance Notes
This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual.
Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
In response to a formal complaint or charge,
In furtherance of an investigation, proceeding, hearing, or action, or
Consistent with Accenture’s legal duty to furnish information
California residents or those planning to work from Los Angeles County should review additional notifications here .
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure
Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward , and varies depending on factors such as location, role, skill set, and experience.
As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.
We anticipate this contractor role will be posted until 7/10/2026
BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. See more information on our benefits here : https://www.bcforward.com/bcforward-benefits/
Location
Hourly Range
California
$21 – $27
Colorado
$19 – $24
Cleveland, OH
$17 – $22
District of Columbia
$22 – $28
Illinois
$19 – $24
Maryland
$21 – $26
Maine
$18 – $23
Massachusetts
$22 – $27
Minnesota
$19 – $24
New York
$22 – $28
New Jersey
$21 – $27
Virginia
$20 – $25
Washington
$23 – $29
Drug-Free Workplace
Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement
Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Eq u al Opportunity Statement .
Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
Location: Onsite - San Antonio, TX
Engagement Type: Contractor via Third-Party Supplier
Contracting Entity: Accenture
Supplier of Record: BCforward
Start Date: 8/3/2026
Duration: 6 Months with potential for extension
About the Role
We are seeking qualified contractors to fulfill the role of a Customer Service Center Associate who communicates with clients and assists with general program questions.
This on-site opportunity is open to individuals located in San Antonio, TX and/or surrounding areas.
Contractors will be engaged and paid by a third-party payroll supplier, BCforward , which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Core Duties
Reviews and evaluates client information such as paystubs and other documentation to determine eligibility for monthly reimbursement
Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
Responds to incoming calls from clients and/or employers
Observes professional standards of conduct, including attendance, professional behavior and dress code Develop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance members
Identify and communicate process improvements
Multi-tasking ability to prioritize work and work under time constraints
Experience in critical thinking, and problem solving
Ability to work with multiple personnel under minimal supervision
Completes or exceeds daily goals – assist management with escalations
Assist with training new agents.
Performs other duties as assigned.
Deliverables or Project Scope
Ensure accurate and timely eligibility determinations for Premium Assistance cases
Meet or exceed daily productivity goals and assist with escalations as needed
Support process improvements and contribute to training new team members
Maintain compliance with professional standards
Collaboration Tools or Platforms
Case Management Software for documentation review and case tracking
Microsoft Office Suite for communication and collaboration, task reviews and updates
Qualifications
High School Diploma or GED equivalent
Minimum of 1 year experience in customer service and/or contact call center experience
Minimum of 1 year experience with Microsoft Office
Preferred Qualifications
Ability to manage workflows and prioritize tasks effectively
Bilingual (Spanish)
Exceptional interpersonal skills for building professional relationships
Experience in critical thinking and process improvement initiatives
Strong attention to detail
Must be able to work with minimal supervision
Additional Information / Requirements
Must be comfortable handling confidential information and maintaining compliance with company policies
Basic computer applications and data entry
Schedule / Operating Hours
Monday through Friday
8-hour shift per day between the hours of 7:00 AM to 4:00 PM CST
How to Apply
Please register and submit your resume at Avature Contractor Exchange . Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next steps .
Compliance Notes
This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual.
Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
In response to a formal complaint or charge,
In furtherance of an investigation, proceeding, hearing, or action, or
Consistent with Accenture’s legal duty to furnish information
California residents or those planning to work from Los Angeles County should review additional notifications here .
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure
Compensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward , and varies depending on factors such as location, role, skill set, and experience.
As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role as set forth below.
We anticipate this contractor role will be posted until 7/10/2026
BCforward offers a market competitive suite of benefits including but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. See more information on our benefits here : https://www.bcforward.com/bcforward-benefits/
Location
Hourly Range
California
$21 – $27
Colorado
$19 – $24
Cleveland, OH
$17 – $22
District of Columbia
$22 – $28
Illinois
$19 – $24
Maryland
$21 – $26
Maine
$18 – $23
Massachusetts
$22 – $27
Minnesota
$19 – $24
New York
$22 – $28
New Jersey
$21 – $27
Virginia
$20 – $25
Washington
$23 – $29
Drug-Free Workplace
Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement
Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Eq u al Opportunity Statement .
Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
Benefits:
Vacation & Paid Time Off, 401K Plan, Health InsuranceSalary : $19 - $27