What are the responsibilities and job description for the Collections Analyst position at Accenture?
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
The Collections Analyst brings extensive knowledge of the credit and collections process to manage and resolve accounts. This role involves daily collections, managing an aging portfolio of all clients, and ensuring prompt resolution of escalations and complex cases. The ideal candidate will support continuous improvement in processes and procedures while maintaining high standards of customer service.
Key Responsibilities:
Daily Collections: Perform daily collections and manage a portfolio of accounts.
Escalation Management: Handle escalations, resolving issues from start to finish and ensuring customer satisfaction.
Portfolio Management: Analyze aging reports to ensure service level agreements (SLAs) are achieved.
Guidance & Mentoring: Provide guidance to team members, assisting with collection strategies and addressing questions or concerns.
Process Improvement: Collaborate with the team to recommend and implement innovative solutions for process improvements and efficiencies.
Value Mapping Support: Assist the team in value mapping processes to identify and capture opportunities for process enhancements.
Job Aid Creation: Develop and update job aids to support the department and improve understanding of collections processes.
Basic Qualifications:
Minimum of 2 years of collections, accounting and/or accounts receivable experience
Preferred Skills Qualifications:
Communication – Excellent written and verbal communication skills, with the ability to clearly interact with clients and internal teams
Technical Skills – Proficient in Excel, Outlook, and other foundational computer skills.
Education – High school diploma or GED required college experience is preferred
Problem Solving – Demonstrated ability to resolve internal and external escalations from start to finish, ensuring timely and satisfactory outcomes
Analytical Skills – Strong analytical capabilities with keen attention to detail in managing portfolios and aging reports
Organizational Skills – Exceptional follow through and organizational abilities, ensuring tasks are completed accurately and efficiently
Professional Skills Qualifications:
Work Ethic – Self-motivated and able to work independently while also contributing as a strong team player
Industry Knowledge – Experience working in a high-volume collections role is a plus
Process Improvement – Ability to contribute to process enhancements and recommend innovative solutions for collections processes
Software Proficiency – Familiarity with collections tools and software for tracking aging portfolios and managing collections workflows
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $23.13 to $39.71
Cleveland $21.39 to $31.78
Colorado $23.13 to $34.33
District of Columbia $24.62 to $36.54
Illinois $21.39 to $34.33
Maryland $23.13 to $34.33
Massachusetts $23.13 to $36.54
Minnesota $23.13 to $34.33
New York/New Jersey $21.39 to $39.71
Washington $24.62 to $36.54
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
The Collections Analyst brings extensive knowledge of the credit and collections process to manage and resolve accounts. This role involves daily collections, managing an aging portfolio of all clients, and ensuring prompt resolution of escalations and complex cases. The ideal candidate will support continuous improvement in processes and procedures while maintaining high standards of customer service.
Key Responsibilities:
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Hourly Salary Range
California $23.13 to $39.71
Cleveland $21.39 to $31.78
Colorado $23.13 to $34.33
District of Columbia $24.62 to $36.54
Illinois $21.39 to $34.33
Maryland $23.13 to $34.33
Massachusetts $23.13 to $36.54
Minnesota $23.13 to $34.33
New York/New Jersey $21.39 to $39.71
Washington $24.62 to $36.54
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Salary : $21 - $40