Payment Operations Team Lead

We are currently looking for a Payment Operations Team Lead. Our team supports a leading client in the technology sector by partnering closely with their Social Responsibility department to advance community-focused initiatives. We manage operational processes that facilitate the distribution of cash grants to nonprofit organizations, helping fund a wide range of meaningful causes. Through this work, the team plays a vital role in enabling the client’s broader mission to drive positive social impact at scale.

Responsibilities of the Payment Operations Team Lead may include:

• Managerial responsibility for Payment Operations Team.

• Drive delivery in individual and team performance goals, objectives and expectations.

• Oversee day-to-day operations for multiple verticals such as payment request processing, events, and program support.

• Lead internal conversations with Process Owners, Business Units, and Administration.

• Client-facing role with reporting duties over team performance in accordance with contractual obligations.

• Act as an interface between client team & the internal team to ensure the team meets set SLA agreements.

• Identify process gaps and recommend solutions to drive process efficiency.

• Collaborate globally with various program managers to achieve targets throughput and accuracy.

• Address questions from internal and external stakeholders.

• Discover team members need and facilitate processes to ensure a smooth workflows.

• Encourage and Motivate team members to find their strengths, provide feedback, coaching and guidance.

• Take feedback from the team and resolve any grievances or conflicts.

• Recognize and reward high performers and accomplishments impartially

Basic Qualifications:

• Minimum of 1 year of team management experience

Preferred Qualifications:

• Bachelor’s degree

• Experience in payment processing and/or contract management

Professional Skills Requirements:

• Strong communication skills, written and verbal

• Strong analytical skills to understand SLA and KPI reporting

• Ability to work in a fast-paced environment showing adaptability ability to prioritize

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 02/013/2026 and open for at least 3 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $26.39 to $63.13

Cleveland $24.42 to $50.48

Colorado $26.39 to $54.52

District of Columbia $28.08 to $58.08

Illinois $24.42 to $54.52

Maryland $26.39 to $54.52

Massachusetts $26.39 to $58.08

Minnesota $26.39 to $54.52

New York $24.42 to $63.13

New Jersey $28.08 to $63.13

Washington $28.08 to $58.08

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