Dispatch Support

Description

COMPANY OVERVIEW

Accents & Interiors has been part of the Artisan Design Group family of businesses since 2021. Headquartered in Woodinville, WA, A&I is one of the premier providers of flooring and solid services in the Pacific Northwest. Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

Job Summary

The Dispatch Support Coordinator plays a key role in supporting the Dispatch team by assisting with job scheduling, material coordination, installer documentation, and info/data tracking. This position helps ensure jobs are prepared accurately, materials are tracked, and installation workflows remain organized and efficient. This role is ideal for someone highly organized who enjoys supporting operations, coordinating details, and helping keep installation schedules running smoothly. This is an entry level role and previous experience in the construction industry is not required.

Schedule

Full time in office Monday through Friday, 7:00am to 3:30pm with required rest and meal breaks.

$21.00 to $23.00 per hour, non-exempt.

Essential Duties & Responsibilities

• Assist dispatch team with scheduling upcoming installation jobs.
• Upload, organize, and manage material pick tickets for scheduled work.
• Review upcoming jobs and notify dispatchers of any material shortages or issues.
• Update the dispatch list daily with the jobs going out with installers for the following day.
• Print, assemble, and verify the installer invoices are complete, accurate, and ready for processing.
• Manage updating job statuses in our system for completed jobs.
• Help get updates on open items from installers when dispatchers are unable to.
• Manage Microsoft Teams communication channels and tag Sales and Dispatch on open items and follow through to completion.
• Track reported job-site issues and installer installation concerns in Excel.
• Support coordination between Dispatch, Sales, Warehouse, and Installation teams.
• Assist with administrative and operational support tasks for the Dispatch department.
  
  

Requirements

Qualifications:

• High school diploma or equivalent.
• Strong organizational and multitasking skills.
• High attention to detail and accuracy.
• Proficiency in using Microsoft Teams, Excel, and Outlook – computer savvy
• Ability to communicate clearly with multiple departments
• Comfortable working in a fast-paced operations environment
• Scheduling or dispatch support experience preferred but not required
• Construction, flooring installation, or service industry experience is a plus but not required.
  
  

Preferred Experience

• Dispatch or scheduling support
• Experience using SharePoint
• Material coordination or pick ticket management
  
  

Skills & Competencies

• Strong follow-up and accountability
• Problem-solving mindset
• Time management and prioritization
• Team-oriented with proactive communication
• Ability to manage multiple open items simultaneously
  
  

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for up to 90% of the workday.
• Mobility: Frequently required to move throughout the office, warehouse, or job site to access materials, equipment, or files.
• Lifting/Carrying: Frequently lifts and/or moves items weighing up to 10 pounds.
• Manual Dexterity: Frequently operates a computer and other office or production equipment.
• Communication: Ability to effectively communicate and exchange accurate information with customers and team members, including in busy or noisy environments.
  
  

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Office/Design Center: Professional, climate-controlled office environment with moderate noise levels (e.g., computers, printers, and light foot traffic).
  
  

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching
  
  

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.