What are the responsibilities and job description for the Customer Service Specialist position at Accent Roofing Service?
Accent Roofing Service is seeking a friendly, organized, and detail-oriented Customer Services Specialist to serve as the first point of contact for our clients. This role is responsible for answering and directing incoming calls, assisting clients with inquiries, scheduling appointments, and ensuring they are connected with the appropriate employee or department. The ideal candidate is punctual, reliable, a team player, and committed to providing outstanding customer service.
Key Responsibilities
- Answer, screen, schedule appointments, and direct phone calls professionally and promptly.
- Maintain organized logs using spreadsheets and internal systems.
- Support administrative tasks and collaborate with other departments to improve client experience.
Qualifications
- 1 year of experience in customer service, receptionist, or administrative support role.
- Strong verbal and written communication skills.
- Proficient with Microsoft Excel or Google Sheets; ability to manage and organize data.
- Exceptional organizational and time management skills.
- Punctual, dependable, and works well in a collaborative team environment.