Supervisor, Credit & Collections

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated pay range for this position is $60,200.00-111,800.00 Annual

Schedule M-F from 8.30-5 pm and it can be on-site, hybrid or remote depending on your location.

Position Overview

The Credit & Collections Supervisor is responsible for leading and managing a team of collectors to ensure timely and effective collection of outstanding accounts within the healthcare/insurance space. This role plays a key part in overseeing daily operations, handling escalations, improving collection strategies, and ensuring compliance with internal policies and industry regulations.

Key Responsibilities

• Supervise, coach, and develop a team of 10–20 collections agents to achieve individual and team performance goals.
• Monitor daily collection activities and ensure productivity, quality, and compliance standards are met.
• Handle and resolve escalated customer or client issues in a timely and professional manner.
• Review accounts receivable aging reports and implement strategies to reduce outstanding balances.
• Ensure adherence to healthcare insurance billing and collections processes.
• Collaborate with cross-functional teams (billing, finance, operations) to resolve discrepancies and improve workflows.
• Track and analyze performance metrics (KPIs) and provide regular reporting to management.
• Conduct performance evaluations, provide feedback, and implement development plans for team members.
• Identify opportunities for process improvement and drive operational efficiencies.
• Ensure compliance with company policies as well as healthcare and regulatory standards
  
  

Qualifications

• Minimum 3 years of leadership or supervisory experience in collections.
• Proven experience in healthcare insurance collections (highly preferred).
• Basic knowledge of healthcare processes, billing, and collections.
• Strong experience managing collections teams in a high-volume environment.
• Experience handling escalations and complex account issues.
  
  

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and conflict resolution abilities
• Analytical mindset with attention to detail
• Ability to meet deadlines and manage multiple priorities
• Strong problem-solving skills
• Results-driven and performance-oriented
  
  

Technical Skills

• Proficient in Microsoft Office Suite (Excel, Word, Outlook; PowerPoint a plus)
• Experience with collections systems and reporting tools is preferred
• Ability to analyze data and generate reports
  
  

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs
  
  

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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